Those wishing for ponies receive cans of horsemeat dog food; No. 1 in a series

[SSG Snuggle Bunny]

Shivering Jemmy (552 posts)

Healthcare.gov just deleted my account
 
or doesn't remember that I made one. Which is frustating.

I have to hope that whoever they contracted to build this is liable to repair it. Because it needs to be able to scale, and needs to be able to handle DDoS attacks, which I'm sure are happening.

I can't imagine HHS is employing the staff that is fixing these problems. Or that there is any staff available to do so right now...

Hope they manage to get it to scale by next week. Don't want the bad press to pick up once the beltway media gets bored of shutdown.

ScreamingMeemie (61,110 posts)

1. Your account isn't deleted. That's been happening to me off and on.

It doesn't recognize my login, and then, later in the day, it does.

sendero (25,216 posts)

7. This kind of thing is not that uncommon..

... for web applications. Folks need to keep in mind that web programs are not and never will be as "robust" as native applications, i.e. programs you run directly on your computer. I will spare the long dissertation on why this is so, but it's not going to change soon.

That said, what is probably happening is something like this...

You enter your login name and password

The web page asks a database (either directly or thru a proxy element) to look you up.

The database server is so overloaded it "times out" without actually sending back an answer to the web page.

The web page (or proxy) code isn't particularly robust and it really does not distinguish a time out from a negative answer.

Again, all of this stuff will probably improve over time.

This is totally how amazon.com does it.

sendero (25,216 posts)

2. There is little if anything...
 
... that the coder/developers can do about DDOS attacks. In fact, there's not much ANYONE can do, unless they can figure out who it flipping the 'wake up and send packets' switch, not an easy thing to do.

I suspect it will be weeks before this thing is basically stable and longer than that before it is of average net quality.

NOT OUR FAULT! IT'S THOSE EVIL RETHUGLICANS!

Yo_Mama (4,398 posts)

4. It freezes on me when I try to create my account.
 
I suspect there are several telecom bottlenecks that need to be cleared.

I tried doing the overnight thing, but that didn't work for me either, although it did get me to the point at which it hung up when it tried to create the account. I'm going to try once more next week and then do the paper thing, because that's going to take a while.

City Lights (22,195 posts)

10. Same here.

I just tried to long back on and it keeps telling me the username/password is not correct, even though it is.

And it wouldn't let me create a new account either. I got partway through and it said something like the system is too busy now.

It's very frustrating.

****ing racists!

dixiegrrrrl (33,151 posts)

11. Why do I suspect the sign up site is contracted out?
 
Health service in our lil town has been mangled since the Act required computerizing of records and scripts.
The hospital, the various Dr. offices ( we have a surprising number of them, considering how small an area we are)
and the pharmacies were sold a computer system so they could talk to each other.

Have no idea who the seller was.

but the folks who have to use it are not trained, and have no clue about GIGO.
They seem to consider the puters as a lesser god of sorts, and "the computer says you live at THIS address, we can't chagne it"
has been happening for months now.
I watch my doc enter a script for, say, 180 tables for 90 days
then I go to the pharmacy who first says they do not have a script, where upon I insist they look in their puter..
"oh....yeah.....forgot about that...."
and then get a filled prescription for 90 tables with instructions to take them for 180 days.
 Happens EVERY month.

Yeah, 'cuz all those commercial sites that rely on customer traffic to stay in business would never use private employees.

http://www.democraticunderground.com/10023782961

[Carl]

Yet they are sure the government will handle their actual healthcare needs with speed and efficiency.

They are a special brand of stupid.

[JohnnyReb]

I can see it now.

Dear hairypetersucker69 our computers have determined that it is time to terminate your Obamacare account.....please report to your local termination center for termination and green burial processing....have a nice day, your loyal Obamagovernment agency.

[lastparker]

dixiegrrrrl (33,151 posts)

11. Why do I suspect the sign up site is contracted out?
 
Health service in our lil town has been mangled since the Act required computerizing of records and scripts.
The hospital, the various Dr. offices ( we have a surprising number of them, considering how small an area we are)
and the pharmacies were sold a computer system so they could talk to each other.

Have no idea who the seller was.

but the folks who have to use it are not trained, and have no clue about GIGO.
They seem to consider the puters as a lesser god of sorts, and "the computer says you live at THIS address, we can't chagne it"
has been happening for months now.
I watch my doc enter a script for, say, 180 tables for 90 days
then I go to the pharmacy who first says they do not have a script, where upon I insist they look in their puter..
"oh....yeah.....forgot about that...."
and then get a filled prescription for 90 tables with instructions to take them for 180 days.
 Happens EVERY month.

Hard to swallow, no matter how you look at it, huh?

[DumbAss Tanker]

If you pass a law that compels 30 million or so people to log in to a site or eventually be fined, and on the implementation of which there has been wall-to-wall press coverage for a month so that every reporter in the country will have to put aside their 'Good rigs' and try it, you don't NEED a DDOS attack to break the site.

 

[jukin]

1. I thought that a DDOS or DOS attack would not let you get into the site? Yeah
2. Apple a few weeks ago had over 40 million downloads of their new OS. No problems
3. Apple on that same day sold upward of 5 million phones on their site. No problems
4. Obama's regime has had $200 billion and 31/2 years to get their site(s) up and working. NOTHING BUT PROBLEMS
5. This is the easy part. I can't wait to see when people start using the health system. Given the fantastic roll out it should be a train wreck.

The DMV office visit is going to look like paradise compared to Obama's HellCare.

[Dori]

Maybe China broke into the computer trying to sign up the Chinese.

[SSG Snuggle Bunny]

Maybe China broke into the computer trying to sign up the Chinese.

I think you mean Mexico.

They love putting their people on our dole.

[67 Rover]

I can see it now.

Dear hairypetersucker69 our computers have determined that it is time to terminate your Obamacare account.....please report to your local termination center for termination and green burial processing....have a nice day, your loyal Obamagovernment agency.

Logan's run. 

[JohnnyReb]

Logan's run. 

Obama's crawl and snivel.

[Wineslob]

Whut? The Government has turned this into a giant flustercluck? Who knew?

[franksolich]

Whut? The Government has turned this into a giant flustercluck? Who knew?

If this had happened under George Bush, the primitives'd demand that he be lynched.

One wonders what's different now.

[Dori]

I think you mean Mexico.

They love putting their people on our dole.

Oh they just walk across the border and sign up.  I heard that the border patrol isn't going to get paid with the shut down.  Wonder how that's going to affect their jobs.

[JohnnyReb]

Oh they just walk across the border and sign up.  I heard that the border patrol isn't going to get paid with the shut down.  Wonder how that's going to affect their jobs.

Hell, Obama wasn't allowing them to do their jobs anyway, so what if they aren't on the job.

[vesta111]

Hell, Obama wasn't allowing them to do their jobs anyway, so what if they aren't on the job.

Just how the Hell did we get here, we had a nice country , a free country  and now look at what the gang bangers have brought.    We allowed the strange and the immoral to come here, I remember when a homosexual could not get a passport to come here.   

[I_B_Perky]

sendero (25,216 posts)

7. This kind of thing is not that uncommon..

... for web applications. Folks need to keep in mind that web programs are not and never will be as "robust" as native applications, i.e. programs you run directly on your computer. I will spare the long dissertation on why this is so, but it's not going to change soon.

Bovine organic waste matter dummie. I'll spare the long dissertation on why this so. Amazon, Google, any bank, etc has robust web stuff on a variety of platforms. From IBM Enterprise servers, aka mainframes, to little box server farms, these web systems seem to work.

Funny how the obumbles web systems just do not seem to work. Kinda like single payer government health care. Kinda like obumbles himself. Ain't no affirmative action when it comes to 'puters.

[98ZJUSMC]

I can see it now.

Dear hairypetersucker69 our computers have determined that it is time to terminate your Obamacare account.....please report to your local termination center for termination and green burial processing....have a nice day, your loyal Obamagovernment agency.

What type of music Mr. (D)Ummie?

[Big Dog]

I can see it now.

Dear hairypetersucker69 our computers have determined that it is time to terminate your Obamacare account.....please report to your local termination center for termination and green burial processing....have a nice day, your loyal Obamagovernment agency.

[marv]

For anybody wondering how the Obamacare rollout could go so badly need look no further than CGI, a Montreal, Canada firm contracted to...

2. Obamacare outsourced to Canada?

In an appendix to a recent Government Accountability Office report on the progress (and in some cases lack thereof) of the government’s effort to build Obamacare’s online insurance exchanges in the states where the federal government (and not the state) is going to run them, I noticed that by far the largest outside contractor being paid to assist in launching the exchanges is a Montreal, Canada-based company called CGI Group Inc.

CGI’s $87,997,000 in contracts for services such as “Web Portal & Support” dwarfs the amount being doled out to the usual-suspect domestic consulting contractors, such as Booz Allen Hamilton (for services including “Eligibility Enrollment Strategy and Planning”). How did that happen?

Here's a clue:
CGI's only experience in this area is Canada's single payer system. How could they possibly be expected to understand and plan for, let alone design, a system for multiple options across different jurisdictions.

[FlaGator]

Here is a clue lurkers, the site was never properly load tested before it went on line. No big mystery or nefarious activity... just a poor design and with no stress testing.

[Chris_]

Still down.

[I_B_Perky]

For anybody wondering how the Obamacare rollout could go so badly need look no further than CGI, a Montreal, Canada firm contracted to...

Here's a clue:
CGI's only experience in this area is Canada's single payer system. How could they possibly be expected to understand and plan for, let alone design, a system for multiple options across different jurisdictions.

If I remember correctly, CGI got it's start designing a complete accounting/employee/payroll etc system for the city of New York back in the 70's. Their big money makers are all government ERP contracts. They won the State of WV ERP contract for like 120 million back 2 years ago. The same ERP that the idiots in the state government said was only going to be 40 million.

It still ain't operational. I know some people that work for the state that are not impressed with that company at all.

Not sure when they became a Canadian firm.