How Not To React To Internet Criticism: The Epic Facebook Meltdown Of Amy’s Baki

[Ptarmigan]

How Not To React To Internet Criticism: The Epic Facebook Meltdown Of Amy’s Baking Company
http://consumerist.com/2013/05/14/amys-baking-company-shows-businesses-how-not-to-react-to-internet-criticism-in-epic-facebook-meltdown/

 

Facebook Page
https://www.facebook.com/amysbakingco

Talk about an epic meltdown. 

[Texacon]

Hmmmm, I have to wonder if that's their real fb page. 

KC

[J P Sousa]

I watched that episode of Gordon Ramsay’s “Kitchen Nightmares”.

That woman is bonkers, a combination of "princess" and "witch". 

Her husband is an enabler. 

[Ptarmigan]

[youtube=425,350]http://www.youtube.com/watch?v=G6LY7TJ16pg[/youtube]

I would ever eat at this restaurant for sure. Both berate a customer. 

[J P Sousa]

[youtube=425,350]http://www.youtube.com/watch?v=G6LY7TJ16pg[/youtube]

I would ever eat at this restaurant for sure. Both berate a customer. 

At that restaurant, the customer is NEVER right. 
.

[Chris_]

She's hot, but man she's all kinds of crazy on that Facebook page.

[Ptarmigan]

She also has a criminal record.
http://www.findforms.com/pdf_files/azd/20255/86-1.pdf

[Chris_]

She also has a criminal record.
http://www.findforms.com/pdf_files/azd/20255/86-1.pdf

Damn

[Ptarmigan]

Damn

ID theft and fraud.

[Texacon]

Ok, I just watched about 3 minutes of that video.  I take it back, that's DEFINITELY their fb page. 

KC

[WinOne4TheGipper]

[youtube=425,350]http://www.youtube.com/watch?v=G6LY7TJ16pg[/youtube]

I would ever eat at this restaurant for sure. Both berate a customer. 

That is crazy.

[Wineslob]

Note to crazy-ass beatch, if your food looks like someone shit on the plate.............

[Evil_Conservative]

I watched that episode the other night.  I'm surprised they even had customers in there.  If you saw the episode, it sounds like their real Facebook.

[jtyangel]

Damn

Your kinda lady? Lol

[Dori]

I watched that episode of Gordon Ramsay’s “Kitchen Nightmares”.

That woman is bonkers, a combination of "princess" and "witch". 

I watched it twice.  I've seen some crazy restaurant owners, but she takes the cake.

Ramsey didn't help her.  He said at the end of the show that in doing almost 100 of these shows, this is the first time he had to walk away.   

[Evil_Conservative]

I watched it twice.  I've seen some crazy restaurant owners, but she takes the cake.

Ramsey didn't help her.  He said at the end of the show that in doing almost 100 of these shows, this is the first time he had to walk away.   

He walked away because the owner's kicked him out.

[Ptarmigan]

I watched it twice.  I've seen some crazy restaurant owners, but she takes the cake.

Ramsey didn't help her.  He said at the end of the show that in doing almost 100 of these shows, this is the first time he had to walk away.  

Or this one.

Austin Restaurant Closes Amid Furor Over Owner’s Outrageous Comments About Sandy Hook Victims
http://www.theblaze.com/stories/2012/12/19/austin-restaurant-closes-amid-furor-over-owners-offensive-sandy-hook-comments/

Never saw Gordon Ramsay walk away from a restaurant.


Now they are claiming their Facebook, Yelp, and Twitter account have been hacked. From their Facebook account.

Obviously our Facebook, YELP, Twitter and Website have been hacked. We are working with the local authorities as well as the FBI computer crimes unit to ensure this does not happen again. We did not post those horrible things. Thank You Amy &Samy

Restaurant owners slammed on national TV speak out
http://www.kpho.com/story/22252110/restaurant-owners-slammed-on-national-tv-speak-out

CBS 5 News went to the bakery to find out what's going on. Amy Bouzaglo was not happy to see us.

"You can't film us," she said.

But we asked about those Facebook posts.

"I'm not making those," she said. "Someone has hacked into our account. The FBI is involved, you're not allowed to film me, you're trespassing, please leave."

Just as our cameras were being kicked off the property, the story got even more bizarre. Co-owner Samy Bouzaglo came out, pushed his wife away and decided to talk to us.

They come off even less sympathetic.   Oh yeah, stealing tips from waiters is illegal.

[Ptarmigan]

Damn

Reminds me of Jennifer Petkov.

'I can't wait until you die': Outrage at American couple's breathtakingly cruel taunts at terminally ill seven-year-old girl
http://www.dailymail.co.uk/news/article-1319276/Couple-taunt-Huntingtons-disease-sufferer-Kathleen-Edwards-7-Facebook.html

[Ptarmigan]

Afghan Crime Ring May Have Used ID Theft to Swindle Arizona Banks
http://www.freerepublic.com/focus/f-news/702743/posts

This is from 2002. Amanda Bossingham or Amy Bouzaglo was arrested in connection to an Afghan crime ring.

[Revolution]

Afghan Crime Ring May Have Used ID Theft to Swindle Arizona Banks
http://www.freerepublic.com/focus/f-news/702743/posts

This is from 2002. Amanda Bossingham or Amy Bouzaglo was arrested in connection to an Afghan crime ring.

Damn! I'm 12 1/2 minutes through it. Why am I watching this? The eyes are the windows to the soul, and this couple's eyes tell a long, and wacky story.

[Gina]

That's a cool site

[Chris_]

Their FB page was hacked?  By who?  The one leaving the wacky messages identified himself as the husband.

I found a short synopsis of the whole crazy story.  Any sympathy I might have had for these two is gone.

The Customer Isn't Always Right

For the first time in Kitchen Nightmares history, British chef Gordon Ramsay walks off his own show. In the segment that aired this week, the difficult owners of Amy's Baking Company in Scottsdale, AZ - Samy and Amy Bouzaglo - are shown stealing tips from their waitstaff, admitting to firing more than 100 employees over a one year period, firing a waitress for asking a question, telling a customer who had been waiting over an hour for his food to go **** himself (yes, the police were called during filming), and passing off frozen, pre-made raviolis and desserts as if they were homemade. The couple was so resistant to criticism that even the typically steadfast Ramsay decided he couldn’t help them and shut the show down before beginning the rehab phase.

And after viewers took to Yelp to trash the restaurant, that's when shit really hit the fan. Amy Bouzaglo went on Facebook and proceeded to have an epic meltdown, going so far as to threaten commenters with police action, and Photoshopping a Reddit thread to make it look like the police were calling users. They have since taken down the comments, claiming that their social media accounts where hacked.

Amy Bouzaglo is no stranger to controversy. In 2010, Bouzaglo made the local news for ripping a Yelp reviewer to shreds, and calling him a moron. Turns out she also used to be known as Amanda Bossingham, and in 2008 she served some time for felony bank fraud and identity theft, attempting to use someone else's Social Security Number to secure a $15,000 loan.

Metafilter

The Afghan crime ring is a nice touch.

[Dori]

I think she's nuts.  Seriously crazy, as needing hospitalization.

I've never seen anything like her before.



 

[vesta111]

I think she's nuts.  Seriously crazy, as needing hospitalization.

I've never seen anything like her before.

I wonder if the restaurant is still open.  What a dining experience this would be for those like me want some entertainment with a meal.  Ask for a table near the kitchen so as to listen to all the yelling going on back there.  What a hoot to watch customers that were never served getting arrested for not paying a bill for food they never received.   

Yup-O it could be worth the air fare to AZ just to spend an hour or two waiting for just a salad and drinking a couple glasses of wine.  What an interesting restaurant this is, who cares what the food tastes like, the crazy owners are pure theater.   

[Ptarmigan]

Some people think it is a money laundry front group.
http://www.reddit.com/r/cringepics/comments/1e9tk2/so_amys_baking_companys_facebook_page_is_having_a/c9ygmjc

If this place isn't a money laundering operation, I don't know what is.

 Sammy screamed 'Don't call the police'. This was one of the only things he really stood up to his wife on. I think Sammy is involved in serious criminal shit and he doesn't want Johnny Law to come poking around and causing any disruptions to the money losing business here. I’m not sure if the fact that they don’t trust anyone else to run the place has anything to do with that, or whether they’re just nuts. If they were smarter, I feel like they could let it run itself. See point #4 for a possible reason for that.

 The place is clearly hemorrhaging money. All those fresh veggies come at a huge premium in Arizona and no one is buying them since no one eats there. This is a tactic to inflate food costs and make the on-the-books profits (from crime) a bit more believable. You have high prices and ‘quality ingredients’ and on its face, it looks like a classy place dealing in high-quality, high-margin food that’s doing very, very well. In reality, they’re buying top-dollar with dirty money and selling nothing.

 Putting all of that money into the facilities, kitchen equipment and the dining area is a way to build tangible equity in a property, paid for by dirty money, of course. This is similar to how house flipping has become the new Las Vegas for cleaning dirty money. Even if you put 100k of criminal money into a house and sell it for 80k, you still made 80k in clean money (and the write off for the business loss – more clean money). And what you ask is Sammi’s other ‘legitimate’ business enterprise? Custom home building. Same ****ing principle: Build equity in something tangible with dirty money, sell it (at a loss or profit, who gives a ****) and money comes clean out the other side.

 The compensation structure for servers is just another money cleaning tactic. The money from tips never hits the books. It’s pocketed immediately and spent on gas, food, clothes etc. All the sorts of stuff that is bought in a day that isn’t traced and is used up (burned, eaten, thrown out etc.) when it’s done. You keep the clean, un-traceable cash coming in (tips), and then pay out more money in wages to lose money so that the money that comes in from crime doesn’t make the place look TOO profitable. If they weren’t so wretched and money hungry they would just let the girls work on tips like most people, but they’re so narcissistic, deluded and downright evil that they think they’re entitled to it and don’t know when to stop.

 They are mean to people because well, they’re nuts, but also because Sammy doesn’t actually give much of a **** if many people come in or not. If a few quiet, agreeable customers come in and eat, so be it. For Sammy, this place is an annoyance. He hates being there and knows it’s a waste of his legitimate criminal time to have to deal with it. He was just stupid and married a crazy ‘trophy wife’ who thinks she can cook and the less he has to do in a day in terms of dealing with angry customers, the better. Hell, he might have married her BECAUSE he thought she was stupid enough to believe she’s making money when no one comes in. To me that’s why a lot of that bad food is just thrown away; otherwise she gets crazy and causes more disruptions to the fence.

 Ever wonder why he doesn’t know how to use the POS system, but insists on using it? Because one day one of those girls is going to see ALL of these tables and checks listed on there that never actually came in, and then she’ll ask why. Since she knows more about the system than he, she won’t buy the lie he tells her. I wouldn’t be surprised if that’s a small part of the reason for the staff turnover: They don’t want anyone knowing too much.

 Because the thing is, at the end of the day, he can just make up checks and bills and act like all these customers came in and paid them lots of money for food, but just as long as the place isn’t completely empty all the time and then reporting big profits, there shouldn’t be any huge red flags so as long as the taxes keep coming into the IRS and the place keeps a quiet reputation.

 EDIT: Everyone is asking how I reconcile them going on tv for help. _____________________________
 Remember, Amy thinks her problem is not her food, their shared attitude, their sparse staff or her creepy eyes. It's internet haters. That's it. She is perfect in every way. She feels the downturn in her business is due solely to bad publicity. For people with such grandiose self-images, the only way to deal with this would be to go to the very top and have the biggest chef in the world come and say that their food is amazing. Bad publicity problem solved. Note too, those awesome desserts she fed Ramsey, that he really liked, were all store bought. But she claimed they were hers. She does not care about the food in that sense, as she's willing to lie about that as the first step to the good publicity that she thinks is the silver bullet to fixing what she feels to be unjustifiably tarnished public image.

 From Sammy's perspective, I think he's willing to take the small risk of having the cover blown on any laundering operation to sustain a good front and, like his wife, to try to, in his mind, restore the deservedly good reputation the place should rightly have. If he can somehow appease his wife, who I believe has him convinced she can cook, and keep the restaurant full so he doesn't need to butcher the receipts so much, he might be able to stop doing shady shit altogether or at least have a better front. Then, if the restaurant is running well, he can leave it for someone else to operate and he can stay home and watch Scarface 50 times.

 Essentially, I think HIS willingness to take this risk is rooted in their shared delusions about their own self values and they are willing to take the most drastic of measures to keep them as high as possible.

This gets interesting.