I've seen one picture, and I would agree with your assessment. Her meanness radiates to her face and general disposition.
We have some what the same problem. Hubby with insurance had a Colostomy check. Hospital billed us $1,000. Strange, at least 20 other older workers with insurance were not even billed a co pay for the procedure in the last 10 years up to today. This is to include me who was never charged.
For the last 12 months we have had everyone from HR at work to both of us calling the insurance company and the hospital to find out why with insurance We had to pay this amount and others didn't.
So when we got the bill we worked out a payment plan to the hospital to keep our credit up while figuring sooner or later the problem would be resolved. We knew we would get our money back but so far no one knows why we have to pay. The hospital says it is our problem with the insurance company, the insurance company says the bill was paid, the Hospital says it was not paid.
Gives me the Willey's to think about how OBAMA CARE will be even worse then this.