If this happened, and it didn't, I feel bad for Holly. Being a waitress in one of these chains is extremely high pressure. You don't have the time to be forgetting the Crown on the Rocks. You have to be moving people in and out of there like cattle. You have to be sharp as a tack, especially if you're going to be relying on tips. The name of the game is volume, and if people have to repeat their orders 5 times, well, you're looking at trouble.