well, to answer your first question:


To answer your second, you shouldn't -- just more crappy "editing" from your "friends" at MSNBC
We have a chain very similar here in VA. It's called "Sheetz". Very similar layout, very similar format. Order your "sub" (hoagie?) with the touch screen (some even have the screens outside at the gas pumps), go inside and pick it
up.
BTW, even the Postal Service doesn't require 33 pages of forms to change your mailing address. It can be done online, or with a Form 3575, which is basically an oversized postcard. It's free, including postage.