When I used to work retail the number of customers that would walk in and practically demand you kiss their ass even after explaong to them that I had no idea about the product they were asking about,I worked in Computer software and not in appliances or TV's wasn't high but there were enough to make you look for another line of work. I'm sorry that my Big Box retailer is so cheap tha tthey won't hire enough people or slot them in to cover all departments but I only know my department and have to cover mine or did at the time. I had one ass hat ask me about Playstations and a game that was coming out for the playstaion, I worked with Pc's and Mac software not playstations and he almost wanted to hit me after he went over and found his game in the rack. Jackass.
I ran the "service centre" (read : Repairs , refunds and complaints) of the local franchise of major national electronics / computer retailer.
A good third of my day was dealing with customers that
1) Had been sent to me because the sales drone had no clue what they were asking for or wanted.
2) Needed a refund or credit authorised because the sales drone had told a customer that the product in question did something that it most definitely did not do.
3) Were too damned lazy to actually go and find a sales drone (granted that was something of a chore at times) to process their sale.
4) Were complaining about a repair that was taking an undue amount of time because I was too busy dealing with 1,2 and 3 to be able to sit down long enough to fit the parts.
FWIW - the base wage in this outfit is between 15 and 17 per hour for all staff - technical , sales and admin. Only the sales staff got commission and they were the most useless bunch of slackers I've ever encountered, including when I worked for the government.
