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Offline franksolich

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unappellated eohippus has problems with Sears, Roebuck
« on: March 25, 2011, 12:30:18 PM »
http://www.democraticunderground.com/discuss/duboard.php?az=view_all&address=439x738846

Oh my.

Quote
Horse with no Name  (1000+ posts)        Fri Mar-25-11 12:49 PM
THE UNAPPELLATED EOHIPPUS, THE HIGH PRIESTESS OF MOLOCH TO THE PRIMITIVES
Original message

"I'm sorry. You bought it 40 days ago. Our return policy is within 30 days."

Grrrrr....

My daughter and her friend purchased an expensive television from Sears 40 days ago. It was ordered and wasn't delivered until 33 days ago.

The friend bought it in their name...but my daughter was going to make the payments.

Their friendship has ended. This person left and dumped the rent and utilities and lease and everything on my daughter. It was a one year lease. My daughter also purchased a new IPhone for this person who refuses to return it. Now, there is this TV to deal with. My daughter is still willing to make the payments on it. The other party is threatening her...stuff like "I will **** you up if you ruin my credit"...that kind of stuff. This is a 2-year contract to deal with this shit.

So, I call Sears. I do a lot of business with Sears. I explain the situation to the customer courtesy clerk--apparently there is NOT a manager anywhere in the store.

I ask if there is any way that they can return this TV and pay a restocking fee since theoretically it is 33 days since delivery--3 days over the policy.

They would not take it back. They said they didn't care if it was repossessed because nobody would pay for it.

I am of the opinion that sometimes you have to cut a little slack. This TV isn't in any different shape than it was 3 days ago.

Fine. They just lost a very good customer. I will not enter their store again. But it goes to show that corporate Amerikkka does NOT care about consumers. Point taken. Loud and clear.

Quote
zorahopkins (1000+ posts)        Fri Mar-25-11 12:52 PM
Response to Original message
 
1. Sears Should Go Out of Business

I have had similar experiences with Sears.

They do not know the meaning of "customer service".

Someone should put them out of business.

Quote
Xithras  (1000+ posts)        Fri Mar-25-11 12:55 PM
Response to Original message
 
3. There's little they can do.

I spent many years writing software for pos (Point of Sale) systems. Most have their return periods hardcoded and can't be easily overridden. Even if the person had agreed to take the return, the register itself would have refused it once the receipt was scanned and the sale date was calculated. It would have determined, on its own, that the return period had expired and blocked the transaction.

Policies like these are made at the corporate office level and are enforced within the stores by the computers. Employees, and even managers, have incredibly little leeway to change them, no matter how much they might like to.

Quote
msongs  (1000+ posts)      Fri Mar-25-11 12:56 PM
Response to Original message
 
4. If the TV is in the friends name your daughter is under no obligation to pay for it. Quit using it and park it in the corner with a sheet over it and tell Sears to come get their TV out of her apartment if they will not come to terms over it. Keep after Sears and you will probably get a resolution.

BTW if the "friend" is making threats the friend needs to be reported to proper authorities.

Quote
Night Crawler (74 posts)      Fri Mar-25-11 12:59 PM
Response to Original message
 
5. Who's name is on the contract?

If it isn't your kids then her option is to go to the cops with the threats. She can park the TV any where she wants.

Quote
Wickerman  (1000+ posts)        Fri Mar-25-11 01:01 PM
Response to Original message
 
8. Messed up

I once bought some pretty expensive stereo equipment from a local audio shop. 8 months later I had a financial mess that amounted to short term cash flow and looking for cash I asked them if they could help me sell the equipment.

They said they'd rather not do that, but would give me half the value for it. When I wanted it back, they would take the same money for it. They said they'd keep it for as long as I needed them to, as long as I stayed in touch. In the meantime, the equipment sat in their back room. When I got back on track I paid them back and took home my item. They have a loyal customer to this day who will refer anyone there at any time.

Sears? Never, ever, again. Most any big box store? Never, ever, again unless I have no choice.

My creed is, if you have a local guy, use them. Nine times out of ten they will save you money even if their initial price might be a few dollars higher. Your money stays local and employs locals. I know everyone doesn't have that option, but if you can swing it, it gives more bang for your buck in the local economy AND you get people who tend to actually care about you.

One wonders why the wicker-chair primitive had a "short term cash flow problem."

Probably ran out of dope, and had the pay the dealer for more.

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grasswire  (1000+ posts)      Fri Mar-25-11 01:02 PM
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Response to Original message

9. are you on twitter?

I would start tweeting about Sears lousy customer service on twitter. On Tuesday nights there is a customer service chat on twitter and a lot of corporate types watch that chat. IIRC there may even be someone from Sears who participates.

Some companies (Kroger for one) watch twitter in order to defuse mad customers ASAP.

Worth a try. #custserv

Quote
tammywammy  (1000+ posts)      Fri Mar-25-11 01:08 PM
Response to Original message
 
11. No offense, but this is why you shouldn't buy in your name and hope a friend actually pays for it

I used to watch People's Court and this is what most of those cases are about.

It might be better if your daughter can see about getting a new roommate ASAP or see if the apartment complex will let them break the lease if your daughter moves into a smaller apt in the same complex.

As far as the tv/iPhone your daughter should continue to pay for the tv and maybe take off $50/month toward the iPhone. She should put it in writing and send notice of it via certified mail.

Quote
Night Crawler (74 posts)      Fri Mar-25-11 01:10 PM
Response to Original message
 
12. And another thought

If your daughters name isn't on a contact Sears may not even be able to deal with her, and they have already sold the contract to a finance co.

Check that info, no contract no foul.

Go to the cops.
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Offline Rebel

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Re: unappellated eohippus has problems with Sears, Roebuck
« Reply #1 on: March 25, 2011, 12:34:09 PM »
Quote
grasswire  (1000+ posts)      Fri Mar-25-11 01:02 PM

Response to Original message

9. are you on twitter?

I would start tweeting about Sears lousy customer service on twitter. On Tuesday nights there is a customer service chat on twitter and a lot of corporate types watch that chat. IIRC there may even be someone from Sears who participates.

WTF? Now SEARS is at fault? You idiots blame shit on every thing BUT the actual one/thing responsible.

BTW, this didn't sound like a "friendship" to me. Friends don't buy others iphones.
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Offline jukin

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Re: unappellated eohippus has problems with Sears, Roebuck
« Reply #2 on: March 25, 2011, 12:50:01 PM »
Quote
This person left and dumped the rent and utilities and lease and everything on my daughter.

Sounds like the daughter got her first lesson in what liberals do and could be a conservative in action.

Either this is an excellent mole job or the hammer of irony is too much for the low IQs at the DUmp.
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Offline GOBUCKS

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Re: unappellated eohippus has problems with Sears, Roebuck
« Reply #3 on: March 25, 2011, 12:55:37 PM »
Most companies have a big budget for their Twitter Department, ranking just below their Internet Petition Department.
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Re: unappellated eohippus has problems with Sears, Roebuck
« Reply #4 on: March 25, 2011, 01:06:11 PM »
I detect a bit of bouncy-bouncy there.
Count-downs for returns, begin when you take possession.
I wonder what the equine rectum (see, she does have a name), left out?
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Offline Thor

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Re: unappellated eohippus has problems with Sears, Roebuck
« Reply #5 on: March 25, 2011, 01:07:46 PM »
Sears has a "Satisfaction Guaranteed" thing. Had she approached the Sales Person properly, they could have probably worked things out. I'd be willing to bet that she came in with a snotty attitude or similar. I had that all of the time when I worked at Sears. I sold appliances & electronics.
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Re: unappellated eohippus has problems with Sears, Roebuck
« Reply #6 on: March 25, 2011, 01:41:11 PM »
Quote
The friend bought it in their name...but my daughter was going to make the payments.

Their friendship has ended. This person left and dumped the rent and utilities and lease and everything on my daughter. It was a one year lease. My daughter also purchased a new IPhone for this person who refuses to return it. Now, there is this TV to deal with. My daughter is still willing to make the payments on it. The other party is threatening her...stuff like "I will **** you up if you ruin my credit"...that kind of stuff. This is a 2-year contract to deal with this shit.


Lesson learned is hard to forget, eh?    :loser:
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Offline Chris_

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Re: unappellated eohippus has problems with Sears, Roebuck
« Reply #7 on: March 25, 2011, 01:44:14 PM »
Quote from: Thor on March 25, 2011, 01:07:46 PM
Sears has a "Satisfaction Guaranteed" thing. Had she approached the Sales Person properly, they could have probably worked things out. I'd be willing to bet that she came in with a snotty attitude or similar. I had that all of the time when I worked at Sears. I sold appliances & electronics.

If, as it sounds, this MORON'S stupid kid isn't on the 2 year contract Sears can't even talk to her about someone else's bill.

But boycott away. BTW the idiot that said Sears should be put out of business over this, they already went out of business, they're K-Mart now.
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Offline vesta111

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Re: unappellated eohippus has problems with Sears, Roebuck
« Reply #8 on: March 25, 2011, 01:57:08 PM »
Quote from: GOBUCKS on March 25, 2011, 12:55:37 PM
Most companies have a big budget for their Twitter Department, ranking just below their Internet Petition Department.

Not so fast here, Best Buy   had a stunt that I got caught up into.  

I bought a key board with a bank card and at the check out was asked if I wanted insurance on the item.    When I said no, I was told I had to sign a waver of insurance, very odd but with all the changes in policy in all stores I either could buy the key board without insurance and sign a waver or not be able to buy the keyboard without insurance.

There were half a dozen people behind me and I was holding up the line.   I was given 3 pages to sign and no time to read what the hell this was.     I could not have walked away as I had bought the item, so I signed--------Here came the problem later.


I now after getting home was able to read the papers and 4 inches on the bottom before I signed looked like this--
... ...

It seems that the dots could be read under a very high magnifying glass and I had agreed to sign up for a site selling something or other.

I was very upset and went on line and found that Best Buy was being looked into in 5 states for this practice.

Couple weeks later I got a bank statement that  $30.00 bucks had been taken from my account.  I marched down to the bank and told them to stop the withdrawals.

Next month I found another withdrawal for $30.00 , seems the company had placed a new credit on my account.  The Shit one must go through to flag a request from the bank to debit ones account is insane.

I downloaded all I could find on the internet about the law suits and took it to my bank. Small town bank, they after reading the downloads and looking at the papers I had signed at Best Buy put a block on the requests for money.

Seems Best Buy had been themselves taken in by a company that not too honest and I cannot fault them.   I still shop there but will never again go into any store that insists I sign a waver for not buying insurance.

Moral, ---If a big company can be scammed then we little folks will also be taken.
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Offline miskie

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Re: unappellated eohippus has problems with Sears, Roebuck
« Reply #9 on: March 25, 2011, 02:46:25 PM »
This problem seems easy to me - put the TV up for sale and ask for the cost of the I-Phone in price after breaking the contract for it.

The IPhone is paid for, and no longer can be used to make calls.
The 'friend' will have to deal with the cost of the TV themselves.

Done & done.
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Offline BEG

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Re: unappellated eohippus has problems with Sears, Roebuck
« Reply #10 on: March 25, 2011, 02:57:00 PM »
The OP's daughter is an idiot. Most likely got it from her mother.
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Offline Evil_Conservative

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Re: unappellated eohippus has problems with Sears, Roebuck
« Reply #11 on: March 25, 2011, 02:58:29 PM »
This story/bouncy sounds like something on Judge Judy.
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Re: unappellated eohippus has problems with Sears, Roebuck
« Reply #12 on: March 25, 2011, 03:01:26 PM »
Quote from: Evil_Conservative on March 25, 2011, 02:58:29 PM
This story/bouncy sounds like something on Judge Judy.

Which explains why Judy has such a low tolerance for bullshit in her "courtroom". :-)
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Offline Evil_Conservative

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Re: unappellated eohippus has problems with Sears, Roebuck
« Reply #13 on: March 25, 2011, 03:02:37 PM »
Quote from: DefiantSix on March 25, 2011, 03:01:26 PM
Which explains why Judy has such a low tolerance for bullshit in her "courtroom". :-)

Judge Judy lays the smack down on people.  I've seen a few episodes where people left in tears.
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Offline FreeBorn

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Re: unappellated eohippus has problems with Sears, Roebuck
« Reply #14 on: March 25, 2011, 03:17:29 PM »
miskie nailed it and deflated this bouncy with one deft shot.

The appalled ethiopian has developed the hobby of running around cleaning up her adult child's messes instead of effectively mentoring her, instilling common sense and self reliance.

Her kid seems like the village idiot sort who collects stray humans and attempts to buy their friendship by lavishing them with expensive gifts. Of course it's not her fault when she is played for the fool again and again. :mental:
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Offline DefiantSix

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Re: unappellated eohippus has problems with Sears, Roebuck
« Reply #15 on: March 25, 2011, 03:31:44 PM »
Quote from: FreeBorn on March 25, 2011, 03:17:29 PM
...The appalled ethiopian has developed the hobby of running around cleaning up her adult child's messes instead of effectively mentoring her, instilling common sense and self reliance...

Kinda hard to instill in the next generation that which one does not possess in any measurable quantity in the first place.  'Bout the only way Whore.With.No.Brain could do that, given her obvious limitations in that regard, would be if her child were smart enough to recognize mommy for the bad example that she is.

Alas, it doesn't appear that this is likely the case. :-)
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Offline Ballygrl

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Re: unappellated eohippus has problems with Sears, Roebuck
« Reply #16 on: March 25, 2011, 03:33:11 PM »
Quote
Horse with no Name  (1000+ posts)        Fri Mar-25-11 12:49 PM
THE UNAPPELLATED EOHIPPUS, THE HIGH PRIESTESS OF MOLOCH TO THE PRIMITIVES
Original message

"I'm sorry. You bought it 40 days ago. Our return policy is within 30 days."

Grrrrr....

My daughter and her friend purchased an expensive television from Sears 40 days ago. It was ordered and wasn't delivered until 33 days ago.

The friend bought it in their name...but my daughter was going to make the payments.

Their friendship has ended. This person left and dumped the rent and utilities and lease and everything on my daughter. It was a one year lease. My daughter also purchased a new IPhone for this person who refuses to return it. Now, there is this TV to deal with. My daughter is still willing to make the payments on it. The other party is threatening her...stuff like "I will **** you up if you ruin my credit"...that kind of stuff. This is a 2-year contract to deal with this shit.

So, I call Sears. I do a lot of business with Sears. I explain the situation to the customer courtesy clerk--apparently there is NOT a manager anywhere in the store.

I ask if there is any way that they can return this TV and pay a restocking fee since theoretically it is 33 days since delivery--3 days over the policy.

They would not take it back. They said they didn't care if it was repossessed because nobody would pay for it.

I am of the opinion that sometimes you have to cut a little slack. This TV isn't in any different shape than it was 3 days ago.

Fine. They just lost a very good customer. I will not enter their store again. But it goes to show that corporate Amerikkka does NOT care about consumers. Point taken. Loud and clear.

I'm confused, the Daughter purchased an iphone for the friend, why? maybe the friend doesn't have good credit? which I believe because this person up and left the rent and utilities to be paid for by the Daughter BUT how would the friend, who most likely has bad credit, get the ability to buy a large TV?  
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Re: unappellated eohippus has problems with Sears, Roebuck
« Reply #17 on: March 25, 2011, 03:37:18 PM »
Quote from: Ballygrl on March 25, 2011, 03:33:11 PM
I'm confused, the Daughter purchased an iphone for the friend, why? maybe the friend doesn't have good credit? which I believe because this person up and left the rent and utilities to be paid for by the Daughter BUT how would the friend, who most likely has bad credit, get the ability to buy a large TV?  

Obama bucks from the Obama stash:

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Online CC27

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Re: unappellated eohippus has problems with Sears, Roebuck
« Reply #18 on: March 25, 2011, 04:20:46 PM »
Is the daughters friend Bobo by any chance?
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Offline miskie

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Re: unappellated eohippus has problems with Sears, Roebuck
« Reply #19 on: March 25, 2011, 04:43:23 PM »
Quote from: CC27 on March 25, 2011, 04:20:46 PM
Is the daughters friend Bobo by any chance?

Perfect. ^5.
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Offline JohnnyReb

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Re: unappellated eohippus has problems with Sears, Roebuck
« Reply #20 on: March 25, 2011, 05:23:52 PM »
Quote from: CC27 on March 25, 2011, 04:20:46 PM
Is the daughters friend Bobo by any chance?

I was thinking more along the lines of a male panther trapped in a female humans body.

She didn't just move out, the little men in white coats got her.
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Re: unappellated eohippus has problems with Sears, Roebuck
« Reply #21 on: March 25, 2011, 06:53:35 PM »
Quote
I bought a key board with a bank card and at the check out was asked if I wanted insurance on the item.

Keyboards cost under $20.
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Offline Tess Anderson

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Re: unappellated eohippus has problems with Sears, Roebuck
« Reply #22 on: March 25, 2011, 07:03:35 PM »
 :whatever:

A contract is a contract, Horse, why don't you just pay for it for your daughter?

on edit: she is soooooooooooooooooo stupid


« Last Edit: March 25, 2011, 07:08:14 PM by Tess Anderson »
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Offline GOBUCKS

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Re: unappellated eohippus has problems with Sears, Roebuck
« Reply #23 on: March 25, 2011, 08:23:46 PM »
Quote
I bought a key board with a bank card and at the check out was asked if I wanted insurance on the item.
That proves vestanumbers isn't a mole. No DUmmy has ever written a bouncy tale that bad.
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Re: unappellated eohippus has problems with Sears, Roebuck
« Reply #24 on: March 25, 2011, 10:52:28 PM »
Quote from: vesta111 on March 25, 2011, 01:57:08 PM
Not so fast here, Best Buy   had a stunt that I got caught up into.  

I bought a key board with a bank card and at the check out was asked if I wanted insurance on the item.    When I said no, I was told I had to sign a waver of insurance, very odd but with all the changes in policy in all stores I either could buy the key board without insurance and sign a waver or not be able to buy the keyboard without insurance.

There were half a dozen people behind me and I was holding up the line.   I was given 3 pages to sign and no time to read what the hell this was.     I could not have walked away as I had bought the item, so I signed--------Here came the problem later.


I now after getting home was able to read the papers and 4 inches on the bottom before I signed looked like this--
... ...

It seems that the dots could be read under a very high magnifying glass and I had agreed to sign up for a site selling something or other.

I was very upset and went on line and found that Best Buy was being looked into in 5 states for this practice.

Couple weeks later I got a bank statement that  $30.00 bucks had been taken from my account.  I marched down to the bank and told them to stop the withdrawals.

Next month I found another withdrawal for $30.00 , seems the company had placed a new credit on my account.  The Shit one must go through to flag a request from the bank to debit ones account is insane.

I downloaded all I could find on the internet about the law suits and took it to my bank. Small town bank, they after reading the downloads and looking at the papers I had signed at Best Buy put a block on the requests for money.

Seems Best Buy had been themselves taken in by a company that not too honest and I cannot fault them.   I still shop there but will never again go into any store that insists I sign a waver for not buying insurance.

Moral, ---If a big company can be scammed then we little folks will also be taken.
Sorry old boy.  :bouncy: :bouncy: :bouncy: :bouncy: :bouncy:

Oh, BTW.... :bs:
« Last Edit: March 25, 2011, 10:55:27 PM by Skul »
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Then-Chief Justice John Marshall observed, “Between a balanced republic and a democracy, the difference is like that between order and chaos.”

John Adams warned in a letter, “Remember democracy never lasts long. It soon wastes, exhausts, and murders itself. There never was a democracy yet, that did not commit suicide.”
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