My email to Sears customer service:
It has come to my attention that if true, I am extremely disappointed with Sears handling of a recent event!
I ran across this post from an extreme left wing web site and truly hope this is not how Sears customer service operates. Below is verbatim from a customer who complained of Fox News being shown on the TVs in one of your retail outlets. I would like to think your response to this is far from the truth.
I went into the Sears store in Lompoc, CA today. My wife and I need to buy a new refrigerator and washer and dryer.
I applied for a Sears charge and got $5,000 credit. I noticed that about 10 TV sets in the store had Fox News Channel on. I asked the sales person to please change the channel on those TV’s since Fox is not news but extreme right wing propaganda and lies.
She told me that she has to put on what the home office tells her to put on. I asked for the number of the home office and she said she would have to dig it out.
The lies on Fox news are helping to fuel the class war in this country which is responsible for the disappearance of the middle class and for the shutting down of businesses in Lompoc, CA.
I will not be buying my refrigerator and washer and dryer from Sears as long as Fox news is on the TV’s in the Sears stores.
Please have the store in Lompoc change the channel from Fox news and let me know when they did it.
I got this reply:
Dear ,
Thank you for your recent correspondence. We are always interested in
hearing from our customers, and regret it was this type of situation
that prompted you to contact us. Please accept our apology for any
inconvenience you may have encountered with the TVs.
By sharing your concerns, you have enabled us to address the issues and
provide feedback to the appropriate person. Truly, your remarks provide
forthright feedback that will enable Sears to achieve excellence in
everything we do.
Once again, we apologize for the situation with the TVs, and thank you
for contacting us.
Sincerely,
Miguel G.
Retail Customer Care
Sears Holdings Corporation
If this "story" is indeed true, I would ask Mr. Miguel G. if he listens to every complaint this way and takes action in order to please a single customer when in fact many others would disagree with this opinion?
I have been doing business with Sears for 40 years and have a credit line with you that exceeds this particular whiner. If this is indeed how you operate, I will no longer frequent your establishments as I can buy tools, of which I have several thousand dollars worth with the Craftsman logo on them, in many other places with the same guarantee.
If you are willing to listen to one disgruntled customer at the expense of the rest of us, then I no longer need to transact with such a close minded retailer!
I await your response.
40 year customer,
##### #. #####
Wanna bet I get the same fill in the blanks form letter?