« previous next »
Pages: [1]   Go Down

Author Topic: Tech Support  (Read 3336 times)

0 Members and 1 Guest are viewing this topic.

Offline ColonialMarine0431

  • Hero Member
  • *****
  • Posts: 2692
  • Reputation: +167/-18
  • DEUS VULT
Tech Support
« on: December 01, 2010, 04:01:42 PM »
Ain't it the truth. Last 2 times I called HP tech support I got someone in India. Their engrish was so bad I hung up both times. If I knew HP used Indians for tech support I would have gotten a Dell instead.

Logged
I'll See Your Jihad and Raise You One Crusade

Offline thundley4

  • Hero Member
  • *****
  • Posts: 40571
  • Reputation: +2224/-127
Re: Tech Support
« Reply #1 on: December 01, 2010, 04:14:34 PM »
Quote from: ColonialMarine0431 on December 01, 2010, 04:01:42 PM
Ain't it the truth. Last 2 times I called HP tech support I got someone in India. Their engrish was so bad I hung up both times. If I knew HP used Indians for tech support I would have gotten a Dell instead.



Dell offshored some of their tech support also.  I had a friend laid off from there a couple of years ago.
Logged

Offline Odin's Hand

  • is your new god!
  • Hero Member
  • *****
  • Posts: 5486
  • Reputation: +366/-25
  • Quarters Champion
Re: Tech Support
« Reply #2 on: December 01, 2010, 04:15:56 PM »
Quote from: thundley4 on December 01, 2010, 04:14:34 PM
Dell offshored some of their tech support also.  I had a friend laid off from there a couple of years ago.

Yep, that's all I dealt with when I had to get a new hard drive sent to replace my old one (manufacturers' defect) in the old tower I had.
Logged
"Hell is full of good wishes and desires"~St. Bernhard of Clairvaux

"Brave men are found where brave men are honored."~Aristotle

"Generally speaking, the "Way of the Warrior" is resolute acceptance of death."~ Miyamoto Musashi

Offline Eupher

  • Hero Member
  • *****
  • Posts: 24894
  • Reputation: +2835/-1828
  • U.S. Army, Retired
Re: Tech Support
« Reply #3 on: December 01, 2010, 04:16:02 PM »
Adobe does the same stuff. I don't know of ANY electronics manufacturing company that doesn't farm off their tech support to India.
Logged
Adams E2 Euphonium, built in 2017
Boosey & Co. Imperial Euphonium, built in 1941
Edwards B454 bass trombone, built 2012
Bach Stradivarius 42OG tenor trombone, built 1992
Kanstul 33-T BBb tuba, built 2011
Fender Precision Bass Guitar, built ?
Mouthpiece data provided on request.

Offline Chris_

  • Little Lebowski Urban Achiever
  • Hero Member
  • *****
  • Posts: 46845
  • Reputation: +2028/-266
Re: Tech Support
« Reply #4 on: December 01, 2010, 04:18:02 PM »
Dell still has tech support here, but they do a lot of hiring and firing.  Last I heard, they had a contract with the DOD.  I guess if you want someone that speaks English, you have to pay extra for it.
Logged
If you want to worship an orange pile of garbage with a reckless disregard for everything, get on down to Arbys & try our loaded curly fries.

Offline longview

  • Hero Member
  • *****
  • Posts: 3292
  • Reputation: +224/-34
Re: Tech Support
« Reply #5 on: December 08, 2010, 08:43:45 PM »
Per an old friend who trains some tech support group in India (he's from Michigan), the contract companies promise their employees will be fluent.  Therefore, when I call and get someone I can't understand I ask for a manager.  Can't understand them?  I ask for their supervisor.  And so on.

One company I dealt with had their employees choose "American" sounding names from a list.  I call, a young woman answers "Helloo, my name is Chuck.  How can I help you?"  Me "Really?  Your mother named you Charles?"  Her "Noooo.  My name is Chuck."  "Spell it."  "C-h-u-c-k."  Other than her name being Chuck, she could answer my question, but my corporate people did tell the IT contractors they might want to make a Boy list and a Girl list of names.

We ran into ones named MaryAnn (after the Hindi goddess of apple pie, I'm thinking), Robert... yeah, right.
Logged

Offline rich_t

  • Hero Member
  • *****
  • Posts: 7942
  • Reputation: +386/-429
  • TANSTAAFL
Re: Tech Support
« Reply #6 on: December 09, 2010, 05:35:03 AM »
It's all Bush's fault.  Just ask a liberal, they'll tell ya all about it.
Logged
"The American people will never knowingly adopt socialism. But, under the name of 'liberalism,' they will adopt every fragment of the socialist program, until one day America will be a socialist nation, without knowing how it happened." --Norman Thomas, 1944

Offline littlelamb

  • Banned
  • Hero Member
  • *****
  • Posts: 3035
  • Reputation: +55/-18
Re: Tech Support
« Reply #7 on: December 10, 2010, 09:38:10 PM »
Reminds me of the comercial where the guy answers the phone saying his name is Peggy
Logged
Good girls are bad girls that never get caught.

Politics is the art of looking for trouble, finding it, misdiagnosing it and then misapplying the wrong remedies.

Offline RightCoast

  • Hero Member
  • *****
  • Posts: 3438
  • Reputation: +185/-24
  • Semper Fi means more than most will ever know
Re: Tech Support
« Reply #8 on: December 10, 2010, 09:53:17 PM »
Typically you can ask to be transfered to US based call centers.
Logged
nine eleven is a car
nine one one is an emergency service
September 11, 2001 was an attack
Never Forget, or Minimize.
Pages: [1]   Go Up
« previous next »