Nighty-night!
You probably didn't want that client who quit anyway.....and after she beats her own head against the wall trying to rent, she'll understand that there's a REASON that real estate agents exist.
She's a dear friend. Just hung up from talking to her, and I understand why she's doing what she is. She's frustrated with the market (like a whole bunch of people are!) and the secretary's attitude just hit her really wrong today.
The last 3 showings have fallen through at the last minute, after she has cleaned the house (3 dogs and a cat, 3 adult kids) and rousted the kids out. If I make an appointment to show a house, and the house is occupied....and I get there with buyers and they decide they don't want to see it....at the very least
I will run in and do a quick run through in order to give an opinion back to the agent on the usual seller questions - price, condition, etc. I figure the homeowner has gone to the trouble to prepare the house for the potential buyer, and I owe them the respect of at least looking at their home, however briefly, as it would be very upsetting to me if I had gone to the trouble to get the house ready, and the buyer refused to go in. When presented that way, the buyer will go in with me. In 13 years, I've only had one or two wait in the car. Most people are too curious to not go in an look. Besides...sometimes it's appropriate to guilt another person into doing something.
My office manager called a bit ago, and said she would talk to the secretary this afternoon. That made me at least feel like she wasn't blowing me off when I brought it up to her. I baby my clients. I treat them the way I would like to be treated, and my office knows that and knows that if there is the least little issue....they are to call me and
I...not them...will deal with it. Flip answers or ignoring a situation is not acceptable under any circumstances!
