****ing Friday. G** damn mother-****ing Friday.
So they do an "upgrade" on the phones at work, which means (predictably) the whole ******* system crashes. Call volume goes through the roof. They get the phone system back up, but it doesn't work worth a damn. Nobody tells us poor ****ers anything... they make up some bullshit about the cold weather being the problem for our ****ed-up automated phone system that handles at least half of our call volume. It's the cold weather. It's the phone lines. Its an issue with the customer's phone. Bull. Shit.
What pisses me off even more is that our incompetent management can't even be bothered to find out what the real problem is, or to at least make an effort to communicate to the people (me) who have to deal with the results of their ****ing mess what the problem is. "The new automated system is ****ed. We're working on it." They can't even do that much. Instead, the muppet next to me is babbling some shit to a customer about touch tone frequencies and phone lines. You know, I'm pretty sure Ma Bell had that shit figured out a couple decades ago... I really don't think that's the problem. So I try to dial into our automated system from my desk and run a transaction over the phone. No, it's not any of that retarded list of faults you tried to pawn off on us, its your ******* phone system. Fix it, you ****ing boobs, or at least put the old one back online.
Instead, they do nothing and tell us to continue to lie to our customers. Don't tell them the phone system is down! Make something up! Sorry, no can do. You broke it, you fix it. I have work to do.
