haha did you really say "it ain't my fault"?! you rock. lol
Nah, I thought it, I'm much more professional on the phone. But I did tell her that yeah, they're on COD until they're paid up in full. It's not like this should have been a surprise, I give plenty of warning that it's coming.
Oh, but I took a funny call when I worked the switchboard Monday. This girl calls in after service is closed, and she says her "red number 13 fuse is out, what does that go to?" And I tell her there's a guide on the side of the fuse box and a guide in the manual that tells you what each are for.
She asks "where in the manual?" and I say "I don't know, look in the index under fuses."
She says "it says booklet 3.1" and I say "okay, so look in booklet 3.1" (dumbass)
Then she's going on and on, don't you know what this fuse if for? And I just say "no, I work in the accounting office I don't know that stuff. And the only reason I know about where the guide is, is because I've blown a fuse before."
She says "what did you do when you blew a fuse?" I said "I took it to service." LOL!
Then she went to turn on her car and everything miraculously worked.

Those are the phone calls I always hope are recorded.