It's probably his total BS story and she actually believes it, and is overwrought and in emo distress in a legit way. The story, of course, is full of people who conveniently died 'Just after' getting some critical step done, which smells a lot like a vague explanation for why nonexistent paperwork can't be found. German guy looks to have been up to something about which the gullible DUmmie is completely unaware and still is totally oblivious to the fact she's been played over and over, and is still being played long distance.