I don't see what the problem is: just call the airline's 800 number for situations like this, and tell them you are owed a complete refund plus some weed money
because something happened that the airline can't help, doesn't know about, and couldn't care less about. Most airlines have a special 800 number set up to issue
refunds based on stupidity and laziness. Just call them up and plead, like, your CASE, man.
I THINK the number is 1-800-383-8669.