Time for an update:
Two months into the job, and I have been promoted to Lv.2 Technical Support Rep (skipped over Lv.1) and I now have an interview for a second position within the company as a Recruiting Specialist.
Finally feel comfortable in the fact that I moved into a completely new field, and I love every minute of the job, which I was not expecting. Thanks again to all of you that were supportive during the transition period.