Oh MY! Sorry debk but let me say I am "the heat guy" and the reason you have this problem is NO ONE WANTS THIS JOB! You just cant find good people that want to work long hours in the freezing cold 9-16hrs a day 6-7 days a week nights weekends and holidays! I have been doing this for 33 years and I'm the guy they send out to a cust like you that all the young goofs cant fix it cause they just want to go home. I was out yesterday for 11 hrs. in 40mph wind and spitting snow with a wind chill of 2. Three homeowners were told "sorry there is nothing I can do for you at this point, your pipes are frozen ,so call a plumber and good luck" Wait till they get that bill! I have resorted to plead with people "Hey you live in the northeast it gets COLD here, you cant risk your home on us, whats you back up plan?" Its always warm at my house, I heat with wood. I have an oil boiler as a back up and I have electric heaters to back that up and if all else fails I have kerosene heaters. Hell would have to freeze over before I live the disasters I see every day in the winter! Sorry I'm just sayin.