As frustrated as I get with my mom who has Alzheimer's I have to remember that her mom had it and finally died from it and my Mother is 86 years old. It's part of life. There's not much that can be done, As for helping anyone let alone an old person over the phone dealing with computer issues then now you know what it's like to be Customer service for Microsoft and a host of others companies Stinkbait. You can't be to smart if you haven't took control and just went over to your fathers and did the purchase yourself or worked on the problem yourself there Sheldon Cooper.