I was laid off from my job at Hewlett Packard and wound up doing customer service for two years until I was hired at my current job.
It sucked and it put me back far longer than the two years I worked that job. I've had to re-learn nearly everything that I didn't use on a daily basis and the older I get, the more difficult it becomes. It was a nice addition to my resume, though. Customer service is always a plus in the IT world.
No shit Chris. It's a bitch staying current... especially the older I get. Seems like every time I turn around shit changes and you got to start all over with the manuals... and the longer I do this, the worse the manuals get. IBM is the worst with a close second being Microsoft.

I do agree about the customer service stuff. The kids I see now do not know how to talk to people.