unappellated eohippus has problems with Sears, Roebuck

[thelaughingman]

I spent many years writing software for pos (Point of Sale) systems. Most have their return periods hardcoded and can't be easily overridden. Even if the person had agreed to take the return, the register itself would have refused it once the receipt was scanned and the sale date was calculated. It would have determined, on its own, that the return period had expired and blocked the transaction.

Policies like these are made at the corporate office level and are enforced within the stores by the computers. Employees, and even managers, have incredibly little leeway to change them, no matter how much they might like to.

I've worked retail a lot and do you know why the corporate level made such policies and give little to no leeway to store-level employees on the matter?  Because they were sick and tired of seeing money lost due to people abusing the return policy.

[compaqxp]

"I'm sorry. You bought it 40 days ago. Our return policy is within 30 days."

I hear this shit everyday I goto work.  I have to do repairs at people houses and stuff but I'm often in random stores too. I hear people complain about this stuff all the time.

The worst part is they are told about the return period when they receive an item, and it's often posted too, only to have people come back and bitch about it.

I was working on a washer and had the pleasure of overhearing someone who told them she should be able to return something a full year after she bought it.

Good God People.  

They just lost a very good customer. I will not enter their store again.

I'm so sick of hearing that line! We didn't get what we think we deserved so now were not going to shop at your store. 

[Toastedturningtidelegs]

Horse with no Name  (1000+ posts)        Fri Mar-25-11 12:49 PM
THE UNAPPELLATED EOHIPPUS, THE HIGH PRIESTESS OF MOLOCH TO THE PRIMITIVES
Original message

"I'm sorry. You bought it 40 days ago. Our return policy is within 30 days."

Grrrrr....

My daughter and her friend purchased an expensive television from Sears 40 days ago. It was ordered and wasn't delivered until 33 days ago.

The friend bought it in their name...but my daughter was going to make the payments.

Their friendship has ended. This person left and dumped the rent and utilities and lease and everything on my daughter. It was a one year lease. My daughter also purchased a new IPhone for this person who refuses to return it. Now, there is this TV to deal with. My daughter is still willing to make the payments on it. The other party is threatening her...stuff like "I will **** you up if you ruin my credit"...that kind of stuff. This is a 2-year contract to deal with this shit.
So, I call Sears. I do a lot of business with Sears. I explain the situation to the customer courtesy clerk--apparently there is NOT a manager anywhere in the store.

I ask if there is any way that they can return this TV and pay a restocking fee since theoretically it is 33 days since delivery--3 days over the policy.

They would not take it back. They said they didn't care if it was repossessed because nobody would pay for it.

I am of the opinion that sometimes you have to cut a little slack. This TV isn't in any different shape than it was 3 days ago.

Fine. They just lost a very good customer. I will not enter their store again. But it goes to show that corporate Amerikkka does NOT care about consumers. Point taken. Loud and clear.

The iphone problem is easy.....call at&t and report it stolen or lost that way all you have to pay is the $10 line charge until the contract is up! Btw...Who in the hell buys a "friend" a $300 phone if you are that on your ass financially? Jesus! they wonder why we call them "dummies".Also....up until a few years ago Sears return policy was one of the most liberal out there.....They were on the brink of bankruptsy because of it. They had to change something!

[NHSparky]

Sorry old boy.  

Oh, BTW....

Not to mention that Best Buy's PSP's and PRP's do not include peripherals.  It'd be like getting an extended warranty on software.

Oh, and of course, Vesta assumes none of us know how a stop payment works.  Guess she thinks we all live in Maine or something.