Well they should have expected it.
HRC is a cartoon of a politician who has enough skeletons in her closet to fill a graveyard. She will deflect, obfuscate, play dumb and even break the law before she'll admit she screwed up on something. She only cares about the Presidency as far as possibly calling herself the first female President. That's it. No love of service to country, no sense of duty, she just wants to be President for the sake of it.
She attempts to be a chameleon and completely fails at it. For example, in a speaking engagement for a group of women in Va she put in this incredibly exaggerated southern accent. It sounded like she picked it up on a tv show or something. The van trip? This is a woman who hasn't driven herself anywhere in 20 years! She has been cloistered among the D.C. elite for so long she couldn't fit in or relate to the average citizen if her life depended in it.
And they were shocked? No way are they that stupid. However, those at MSNBC probably are shocked we aren't as stupid as they think.