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The Help Desk => Computer Related Discussions & Questions => Topic started by: franksolich on May 02, 2013, 05:08:47 PM

Title: problem
Post by: franksolich on May 02, 2013, 05:08:47 PM
On Monday, I was connecting and disconnecting things on this computer and the old one, when I "lost" the keyboard on this computer.  I clicked "properties," and was there was no keyboard connected, even though it was in fact connected.

I began using the on-line keyboard, and while it works, it's slow going.

I didn't worry about it, because the keyboard was pretty much shot anyway; in my frustration and impatience, I'd probably wrecked the end (clip) that goes into the tower.  So I figured I'd just get a new keyboard when I was in the big city today, which I did.

When I first connected it, the keyboard, but then the mouse didn't.

So I switched the connections, after which the mouse worked, but the keyboard didn't.

Groan.  Of course I'm grateful to have at least a keyboard, but.....

l guess I'll have to take the whole thing to the big city, but I fiugured I would ask here first, in case it's something simple.

The whole computer's a Dell.

I am willing to remain right here on this thread to give immediate responses if someone's willing to take the time to guide me through this, if one thinks it's fixable at this end.
Title: Re: problem
Post by: EagleKeeper on May 02, 2013, 05:28:11 PM
Your mouse and keyboard, are they usb?
Title: Re: problem
Post by: franksolich on May 02, 2013, 05:35:57 PM
Your mouse and keyboard, are they usb?

Yes.
Title: Re: problem
Post by: franksolich on May 02, 2013, 05:38:24 PM
By the way, I'm going to be a little slow, not because I'm not paying attention--remember what I'm using for a keyboard right now.
Title: Re: problem
Post by: EagleKeeper on May 02, 2013, 05:42:36 PM
You should take note when you have one of the 2 plugged in and it works which port it is plugged into that will tell you which usb port is functioning.

If you take a good look at a usb port you will notice that it has an internal structure, that internal structure can break or crack rendering the port useless, I know this from personal experience.

I think what you need to try is use a different usb port whether it's from an expansion card, a usb hub or whatever, just another port.
Title: Re: problem
Post by: franksolich on May 02, 2013, 05:51:46 PM
You should take note when you have one of the 2 plugged in and it works which port it is plugged into that will tell you which usb port is functioning.

If you take a good look at a usb port you will notice that it has an internal structure, that internal structure can break or crack rendering the port useless, I know this from personal experience.

I think what you need to try is use a different usb port whether it's from an expansion card, a usb hub or whatever, just another port.

I was afraid that was going to be the diagnosis--a new outlet in the tower.

Well, I guess at 7:00 in the morning, I'll be heading to the big city.

Considering everything, what you say makes sense, all of it.  Thanks!
Title: Re: problem
Post by: EagleKeeper on May 02, 2013, 05:59:42 PM
I was afraid that was going to be the diagnosis--a new outlet in the tower.

Well, I guess at 7:00 in the morning, I'll be heading to the big city.

Considering everything, what you say makes sense, all of it.  Thanks!

I hope it works for you and if it does look at the bright side, if your stuff was all ps2 you'd have to either replace the motherboard or convert everything over to usb
Title: Re: problem
Post by: franksolich on May 02, 2013, 06:02:35 PM
I hope it works for you and if it does look at the bright side, if your stuff was all ps2 you'd have to either replace the motherboard or convert everything over to usb

I'll post what happens, tomorrow.

All else works fine; it must just be the keyboard-mouse connections where they're clipped into the tower.
Title: Re: problem
Post by: J P Sousa on May 02, 2013, 06:12:19 PM
I'll post what happens, tomorrow.

All else works fine; it must just be the keyboard-mouse connections where they're clipped into the tower.

Stupid question here Frank, you only have two USB ports ?
.
Title: Re: problem
Post by: thundley4 on May 02, 2013, 06:16:34 PM
I had a problem with one set of USB ports and had to go into the device manager, uninstall them and restart the computer.
Title: Re: problem
Post by: franksolich on May 02, 2013, 06:24:42 PM
Stupid question here Frank, you only have two USB ports ?
.

Hey now, this is probably an old computer; I dunno, and a screen capture of its specifications is available upon request, if one tells me where to find it.

As far as I can tell, there's four of them leading into the unit, two with prongs in there, and two without prongs.

The mouse and the keyboard are inserted into the ones without prongs.

<<<not a computer whiz, sorry.
Title: Re: problem
Post by: EagleKeeper on May 02, 2013, 06:29:26 PM
Hey now, this is probably an old computer; I dunno, and a screen capture of its specifications is available upon request, if one tells me where to find it.

As far as I can tell, there's four of them leading into the unit, two with prongs in there, and two without prongs.

The mouse and the keyboard are inserted into the ones without prongs.

<<<not a computer whiz, sorry.

It doesn't matter which usb port you plug your devices into.

The can possibly find usb ports on the back of the tower, on the front of the tower under a little door, on the monitor.
Title: Re: problem
Post by: marv on May 02, 2013, 06:30:28 PM
I have a bunch of USB devices, two on the front and four on the back. Not liking cables hanging out the front, and having mor5e than four such devices, I picked up a USB hub at Walmart for a couple of bucks. Now I have seven out the back.
Title: Re: problem
Post by: franksolich on May 02, 2013, 06:35:12 PM
It doesn't matter which usb port you plug your devices into.

The can possibly find usb ports on the back of the tower, on the front of the tower under a little door, on the monitor.

Whoa.

Wait.

What?

I just looked; there's four on the front.  Two are USB, two are round.

I never paid attention because I didn't know what they were for.

Before I even try, would it be worth my while to see if those would work?
Title: Re: problem
Post by: EagleKeeper on May 02, 2013, 06:36:07 PM
Whoa.

Wait.

What?

I just looked; there's four on the front.  Two are USB, two are round.

I never paid attention because I didn't know what they were for.

Before I even try, would it be worth my while to see if those would work?

Absolutely!
Title: Re: problem
Post by: franksolich on May 02, 2013, 06:37:36 PM
Absolutely!

Okay, I'll try it right now.
Title: Re: problem
Post by: franksolich on May 02, 2013, 06:40:24 PM
SUCCESS!  SUCCESS!  SUCCESS!

I LOVE YOU, MAN!

IT WORKS!

I KISS YOUR FEET, SIR!

YOU ARE AWESOME!
Title: Re: problem
Post by: EagleKeeper on May 02, 2013, 06:42:20 PM
Good deal Coach, I'm glad we could help.
Title: Re: problem
Post by: franksolich on May 02, 2013, 06:43:29 PM
Good deal Coach, I'm glad we could help.

Okay, so apparently that's why I could never get the printer, which uses one of the four USB ports in the back, to work.  Now I know the problem; it's localized.

God, I thank you!

I am so grateful!
Title: Re: problem
Post by: franksolich on May 02, 2013, 06:45:16 PM
 :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo:
Title: Re: problem
Post by: franksolich on May 02, 2013, 06:49:07 PM
I'll still have to take the tower to the big city for a new ports, but at least I won't have to do it tomorrow.

<<<<because of distances, likes to have more than just one reason to go to the big city, and so this can wait for a second and third reason.
Title: Re: problem
Post by: EagleKeeper on May 02, 2013, 06:53:30 PM
I'll still have to take the tower to the big city for a new ports, but at least I won't have to do it tomorrow.

<<<<because of distances, likes to have more than just one reason to go to the big city, and so this can wait for a second and third reason.

Think about getting a usb hub instead.
Title: Re: problem
Post by: franksolich on May 02, 2013, 06:56:11 PM
Think about getting a usb hub instead.

<<<has no idea what a USB hub is, but will nadin it.

However, since this is an old computer, I'm reluctant to put lots of dough into it.  When I take it in, I'll ask.  The guys at connectingpoint have never done me wrong in twelve years I've been going there.
Title: Re: problem
Post by: EagleKeeper on May 02, 2013, 07:02:15 PM
<<<has no idea what a USB hub is, but will nadin it.

However, since this is an old computer, I'm reluctant to put lots of dough into it.  When I take it in, I'll ask.  The guys at connectingpoint have never done me wrong in twelve years I've been going there.

USB hubs are cheap and will turn 1 usb port on you computer into 4 or 8 or whatever.

I use an old micro 4 port hub to run my printer, headphones and laptop cooler.

I think I might have spent 10 bucks max.
Title: Re: problem
Post by: franksolich on May 02, 2013, 07:18:46 PM
USB hubs are cheap and will turn 1 usb port on you computer into 4 or 8 or whatever.

I use an old micro 4 port hub to run my printer, headphones and laptop cooler.

I think I might have spent 10 bucks max.

I hadn't nadined it yet; I had the impression it might be some piece of big equipment.

But I'll keep you up to date.
Title: Re: problem
Post by: EagleKeeper on May 02, 2013, 07:26:08 PM
I hadn't nadined it yet; I had the impression it might be some piece of big equipment.

But I'll keep you up to date.


Keep this in mind while thinking about a usb hub.

http://www.kb.indiana.edu/data/aout.html

Quote
Many computer manufacturers do not clearly mark USB port versions. Use the Device Manager to determine if your computer has USB 1.1, 2.0, or 3.0 ports:

Open the Device Manager.

In the Device Manager window, click the + (plus sign) next to Universal Serial Bus controllers. You will see a list of the USB ports installed on your computer.

If your USB port name contains "Universal Host", your port is version 1.1.
If the port name contains both "Universal Host" and "Enhanced Host", your port is version 2.0.
If the port name contains "USB 3.0", your port is version 3.0.

Match the hub to your version of usb and you will maximize what is otherwise a slow connection.

Title: Re: problem
Post by: Chris_ on May 02, 2013, 07:57:10 PM
I remember when USB was released, one of the specifications is that a single USB controller can address 127 different devices. 

One of those interesting facts that will probably never be utilized.
Title: Re: problem
Post by: thundley4 on May 02, 2013, 08:10:04 PM
I remember when USB was released, one of the specifications is that a single USB controller can address 127 different devices. 

One of those interesting facts that will probably never be utilized.

But there is a limit on how many can be piggybacked I believe.
Title: Re: problem
Post by: Chris_ on May 02, 2013, 08:11:05 PM
But there is a limit on how many can be piggybacked I believe.
You're limited by the number of physical connections that can be made but the controller itself will handle 127 individual devices.  I think SCSI is the same way.
Title: Re: problem
Post by: samspade on May 02, 2013, 08:38:51 PM
Let me see if I can help.  When yoiur computer powers up, it goes into POST mode which basically searches for equipment like the hard drive, keyboard, etc. now if you have a usb card or such installed it does not detect.  Your keyboard and mouse has to be plugged into your primary ports so that the computer will recognise them. Usually a computer will beep and a screen will pop up telling you the the computer can not find the device.
Title: Re: problem
Post by: thundley4 on May 02, 2013, 08:45:44 PM
You're limited by the number of physical connections that can be made but the controller itself will handle 127 individual devices.  I think SCSI is the same way.

I thought there was a smaller limit on how many USB devices could be connected serially.
Title: Re: problem
Post by: Chris_ on May 02, 2013, 08:47:04 PM
I thought there was a smaller limit on how many USB devices could be connected serially.
Oh, that's different.
Title: Re: problem
Post by: marv on May 02, 2013, 09:05:41 PM
This is the USB hub I picked up at Walmart for about 2-3 bucks. Plugs into one USB port in the back of the PC and gives four out. My USB ports are 2.0.

(http://members.socket.net/~mcruzan/images/USB%20hub.jpg)
Title: Re: problem
Post by: thundley4 on May 02, 2013, 09:13:03 PM
This is the USB hub I picked up at Walmart for about 2-3 bucks. Plugs into one USB port in the back of the PC and gives four out. My USB ports are 2.0.

(http://members.socket.net/~mcruzan/images/USB%20hub.jpg)

A side note about USB hubs and other devices.  Even thought they might be labeled USB 2.0 or 3.0, I think they are all back compatible with USB 1.0 .
Title: Re: problem
Post by: franksolich on May 09, 2013, 06:09:28 PM
Okay, I'm back from the computer place in the big city.

Rather than taking this tower in to get the USB ports on the back replaced--I'll do that next week--I instead took in the old computer, to see if something could be done with it, as I'd been told it was probably something very minor.

The guy didn't even run a diagnostics test on it; he opened the case, saw something, pointed it out to me, and said "no good," not worth repairing.

He told me what it was, but damn, I wasn't "grasping" very well at all.

There's three pins, posts, stakes, whatever, inside that have cone-type tops.

Or rather, they're supposed to be cone-type tops.

Over time, these cone-type tops flattened down.

He was able to get into the computer, though (I hadn't been), and retrieve thousands of photographs, transferring them to a compact disc.   I told him to junk the computer.  It cost $20 total.

I'm happy; I got the photographs yanked out of there.
Title: Re: problem
Post by: Wineslob on May 10, 2013, 09:59:15 AM
Sounds like you need a new motherboard. Bummer.
Title: Re: problem
Post by: marv on May 10, 2013, 10:35:26 AM
The guy didn't even run a diagnostics test on it; he opened the case, saw something, pointed it out to me, and said "no good," not worth repairing.

He told me what it was, but damn, I wasn't "grasping" very well at all.

There's three pins, posts, stakes, whatever, inside that have cone-type tops.

Or rather, they're supposed to be cone-type tops.

Frank, I have a bridge in Brooklyn that I really need to unload. Make an offer...

I told him to junk the computer.

...and he'll get a couple of hundred on the parts.

I'm happy; I got the photographs yanked out of there.

Well, at least ya got something.......

(http://www.conservativecave.com/Smileys/default/hammer.gif)
Title: Re: problem
Post by: franksolich on May 10, 2013, 05:54:20 PM
Frank, I have a bridge in Brooklyn that I really need to unload. Make an offer...

...and he'll get a couple of hundred on the parts.

Well, at least ya got something.......

Oh now, the guy's wholly ethical.

And I got what I wanted.
Title: Re: problem
Post by: thundley4 on May 10, 2013, 06:59:58 PM
Frank, I have a bridge in Brooklyn that I really need to unload. Make an offer...

...and he'll get a couple of hundred on the parts.

Well, at least ya got something.......

(http://www.conservativecave.com/Smileys/default/hammer.gif)

You may not know it but Frank doesn't buy newer computers or spend much money money on them.  He doesn't need or want all the frills, bells and whistles that most of us want.
Title: Re: problem
Post by: marv on May 10, 2013, 08:38:43 PM
What I'm saying is that it sounds to me like Frank "got took"..........or at a minimum could have done better with a second opinion.

Quote
The guy didn't even run a diagnostics test on it; he opened the case, saw something, pointed it out to me, and said "no good," not worth repairing.

Quote
There's three pins, posts, stakes, whatever, inside that have cone-type tops.

Or rather, they're supposed to be cone-type tops.

Over time, these cone-type tops flattened down.

That just doesn't sound right. I have absolutely no idea what kind of pin, inside a case that Frank couldn't open, has a cone type top that flattens out over time. I build my own PCs, bare bones from the case and power supply out, and I've never spent more than $500 for the components to put one together. Everything is off-the-shelf.

For my wife on the other hand, everything on the other side of the screen is pure magic.
Title: Re: problem
Post by: franksolich on May 10, 2013, 10:21:31 PM
What I'm saying is that it sounds to me like Frank "got took"..........or at a minimum could have done better with a second opinion.

That just doesn't sound right. I have absolutely no idea what kind of pin, inside a case that Frank couldn't open, has a cone type top that flattens out over time. I build my own PCs, bare bones from the case and power supply out, and I've never spent more than $500 for the components to put one together. Everything is off-the-shelf.

For my wife on the other hand, everything on the other side of the screen is pure magic.

Oh now, marv, sir, the guy's a good guy.  I've been dealing with him for 12 years now.

He's highly reminiscent of a 1950s Popular Mechanics fan, and wears a plastic pocket protector on his shirt.

If the old computer was going to need a lot of work, I didn't care; it cost so little when I first got it, and I got so much use out of it, that if he'd charged me to dispose of it, I still would've come out ahead.

As for the three pins, stakes, stumps, posts, whatever, he showed me the ones on the old computer, and then opened another computer to show me how they're supposed to be.  He told me their name, damn it, but I wasn't grasping it.

<<<gets tired of asking people to repeat themselves.
Title: Re: problem
Post by: samspade on October 09, 2013, 02:49:34 AM
Oh now, marv, sir, the guy's a good guy.  I've been dealing with him for 12 years now.

He's highly reminiscent of a 1950s Popular Mechanics fan, and wears a plastic pocket protector on his shirt.

If the old computer was going to need a lot of work, I didn't care; it cost so little when I first got it, and I got so much use out of it, that if he'd charged me to dispose of it, I still would've come out ahead.

As for the three pins, stakes, stumps, posts, whatever, he showed me the ones on the old computer, and then opened another computer to show me how they're supposed to be.  He told me their name, damn it, but I wasn't grasping it.

<<<gets tired of asking people to repeat themselves.
The only thing that comes to mind with the three pins is that computers have jumpers in them that you can use to clear the CMOS.  The CMOS stores the current con figuration of the computer and if  the computer acts up then one can use these pins to clear the problem by taking what looks like a little plastic sleeve and moving it from the two pins up to the pin on top using the middle pin and then reversing it back to the original position.  This clears the memory and set the computer back to default.  Earlier I had mentioned that perhaps the problem was that when the keyboard plugs were changed , the plug (USB) was put in a card and not the main computer port and so the keyboard was not recognized.  I have personal experience with this and once I plugged the keyboard in one of the original usb slots the keyboard was recognized.
Title: Re: problem
Post by: Thor on October 12, 2013, 12:15:07 AM
fan power pins are sometime 3 pins, of which normally only two are used unless they're controlling the CPU fan.