The Conservative Cave

The Help Desk => Computer Related Discussions & Questions => Topic started by: whiffleball on January 23, 2013, 07:14:00 AM

Title: Blue error message
Post by: whiffleball on January 23, 2013, 07:14:00 AM

I've searched for an answer to as to why my system keeps shutting down and coming up empty.

Here's the message I get when I restart:

Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7601.2.1.0.768.3
  Locale ID:    1033

Additional information about the problem:
  BCCode:    9f
  BCP1:    0000000000000003
  BCP2:    FFFFFA80039B1A10
  BCP3:    FFFFF80000B9C518
  BCP4:    FFFFFA80057A57F0
  OS Version:    6_1_7601
  Service Pack:    1_0
  Product:    768_1

When I get the message I have an option for Windows to check for a solution.  I click, but get no response at all.

I have a HP Athlon II x 4 640 processor 4 GB 64 bit OS.  I do auto updates and service packs.

Title: Re: Blue error message
Post by: Gina on January 23, 2013, 07:29:00 AM

(http://www.macbrosplace.com/wp-content/uploads/2008/03/cat-blue-screen.jpg)

Title: Re: Blue error message
Post by: EagleKeeper on January 23, 2013, 11:06:59 AM

Have a look at this.

http://msdn.microsoft.com/en-us/library/ff559329%28v=VS.85%29.aspx


 

Title: Re: Blue error message
Post by: EagleKeeper on January 23, 2013, 11:12:02 AM

Also have a look at this.


http://windows.microsoft.com/en-US/windows7/Resolving-stop-blue-screen-errors-in-Windows-7

Title: Re: Blue error message
Post by: EagleKeeper on January 23, 2013, 11:30:55 AM

This is tricky business.

it's a device driver problem while changing power states, like when your computer sits idle for awhile and then goes to sleep or when you wake it up.

My initial thoughts are to manually run windows update and then consider the instructions on my second link for rolling back recent changes using system restore.

Title: Re: Blue error message
Post by: whiffleball on January 23, 2013, 01:45:09 PM

Thanks.  I'm getting started on this now.  The first link you give is beyond my comprehension, so I'm going through the second one which I can almost understand.  And you're correct when you say it's due to power states since that's when this is happening.  I never shut down unless I'm out of town for several days.