The Conservative Cave
Current Events => The DUmpster => Topic started by: franksolich on October 02, 2011, 06:28:17 PM
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http://www.democraticunderground.com/discuss/duboard.php?az=view_all&address=439x2043042
Oh my.
Swede (1000+ posts) Sun Oct-02-11 05:11 PM
Original message
We're Sorry You Ever Came To Our Store & Wasted Our Precious Time
And here I thought the customer was always right?
Believe us when we say, we have read some pretty nasty replies to customer complaints. But this latest example of a manager responding to a shopper's unsatisfactory experience, at a store called GASP in Australia, wins the Consumerist "You Are Deluded And Soulless" award.
The Herald Sun brings us the story of shopper Keara, who went shopping last week to find bridesmaid dresses for her wedding and another outfit for her bachelorette party.
At GASP, Keara says a retail associate named "Chris" was nice at first but then went all Mean Girls on her when he realized she wouldn't be making a purchase, making fun of her size 12 body and yelling, "Have fun shopping at Supre ... I knew you were a joke the minute you walked in."
http://consumerist.com/2011/10/australian-store-replies...
Uh, if she wouldn't be making a purchase, she's not a customer.
Uh, if she wouldn't be making a purchase, she's not a customer.
Uh, if she wouldn't be making a purchase, she's not a customer.
Uh, if she wouldn't be making a purchase, she's not a customer.
One hopes the primitive gets that.
But probably not.
LibDemAlways (1000+ posts) Sun Oct-02-11 05:25 PM
Response to Original message
1. I once set out to buy an inexpensive camera for my pre-teen daughter. I did some research and called around to see which store had the model I was looking for. One asshole, when told what I wanted, responded, "We don't sell crap." Must have been related to Chris.
Hmmmm.
Our chris_ is a pretty busy man.
Blue_Tires (1000+ posts) Sun Oct-02-11 05:31 PM
Response to Original message
3. wow...that's a pretty ballsy response...
I'm glad they are letting us know they are the all-powerful, all-knowing masters of the universe...I guess in my provincal ignorance I thought all they did was sell clothing...
I hope for their sake that when Kim Kardashian, Selena Gomez and/or Katy Perry come in they buy hundreds of thousands of dollars of merchandise to cover the loss of business from the unwashed masses...
BUT I will give them a slice of credit for coining the term "retail superstar"...Put that on a T-shirt and watch the tidal wave of cash come in...
KT2000 (1000+ posts) Sun Oct-02-11 05:40 PM
Response to Original message
4. I once called Parker Paint offices to ask a question about their paint. They gave me the phone number of someone to call and it turned out to be a retail store. When I asked my question he hung up on me. Always loved their paint but will not purchase it anymore.
pipi_k (1000+ posts) Sun Oct-02-11 05:50 PM
Response to Original message
5. I was in a snooty women's clothing store with a friend one time...
We were just looking around...a salesgirl (she gets called a girl because she was such a shit) walked over to us, looked us up and down, pointed to a set of stairs, and said, "The bargain basement is that way".
Wow.
:rotf: :rotf: :rotf: :rotf: :rotf: :rotf: :rotf:
Damn, that's a good one.
Sal Minella (1000+ posts) Sun Oct-02-11 06:12 PM
Response to Original message
6. "Chris whom served you is a qualified stylist whom has a sixth sense for fashion"
In case anybody wondered -- yes, we can safely assume that being "fashion forward" is NOT genetically linked to being "grammar-forward" in any way.
This letter is just hysterically funny in its pretentious garbling of the English language.
Wow.
chris_ is somebody who gets around, doing all sorts of things.
Number23 (1000+ posts) Sun Oct-02-11 07:18 PM
Response to Original message
7. The response from the manager is so stupid it's terrifying
"Our product offerings are very, very carefully selected, so to ensure that we do not appeal to a broad customer base. This is something which is always at the forefront of our minds when undertaking buying duties.
The reason for this is to ensure that we only carry products which appeal to a very fashion forward consumer. This by default means that the customer whom is acclimatised to buying from "clothing for the masses" type retailers, is almost frightened by our range, sometimes we have found that this type of customer, almost finds our dresses funny, and on occasion noted comments such as 'it looks like a dead flamingo'. When we receive comments like this, we like to give ourselves and our buyers, a big pat on the back, because we know we are doing our job right, and modus operandi is being upheld.
Our range is worn by A list celebrities to the likes of Kim Kardashian, Selena Gomez and Katy Perry to name only a few. Now, as one might appreciate, the style counsel for these types of celebrities are not ones to pick "run of the mill" type clothing, and they do so on the basis to ensure that the styles are cutting edge, and only worn by a select few. Similarly these items are priced such that they remain inaccessible to the undesirable"
I can't figure out what's worse. The idea that this idiot thinks carrying hideous clothing that frightens people makes his shitty little store "cutting edge" or that he thinks Kim Kardashian is an "A list celebrity."
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Lurking Dumbasses a little truth in the real world.
The person you are dealing with is really trying to help you and no,you do not know more about things then he/she does.
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I'm sorry, but some of the comments from those sale's associates were totally inappropriate. That's assuming, of course, that people like 'Keara' gave all the facts and wasn't some 5 hour long pita who wasted this man's time and threw some insults out to boot. The conundrum I see from DUmmies is the only man I can see getting all 'mean girls' on a female and talking about size would be one of their beloved gay brigade anyway. So is he an evil sale's clerk or is he allowed because he's struggling the good gay fight(and making women look good while he does it..*snap*) :panic:
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For some reason reading the DUmmie posts reminded me of one of those reality show with cops that I watched several days back. The cop pulled over a woman for speeding. He was about to give her a ticket when the following conversation took place...
Woman: I didn't think y'all gave tickets to pretty girls.
Cop: You what?
Woman: I didn't think y'all gave tickets to pretty girls.
Copy: You didn't think we gave tickets to pretty girls? Well, you're right. Here is your ticket.
Now I wonder what her DU name is.
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I'm sure the DUmmie's oral apertures had nothing to do with some of the responses they got. They probably got upset about something stupid, or demanded something, and unfortunately for them, came across a store associate who knows how to handle boorish "customers".
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When I used to work retail the number of customers that would walk in and practically demand you kiss their ass even after explaong to them that I had no idea about the product they were asking about,I worked in Computer software and not in appliances or TV's wasn't high but there were enough to make you look for another line of work. I'm sorry that my Big Box retailer is so cheap tha tthey won't hire enough people or slot them in to cover all departments but I only know my department and have to cover mine or did at the time. I had one ass hat ask me about Playstations and a game that was coming out for the playstaion, I worked with Pc's and Mac software not playstations and he almost wanted to hit me after he went over and found his game in the rack. Jackass.
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When I used to work retail the number of customers that would walk in and practically demand you kiss their ass even after explaong to them that I had no idea about the product they were asking about,I worked in Computer software and not in appliances or TV's wasn't high but there were enough to make you look for another line of work. I'm sorry that my Big Box retailer is so cheap tha tthey won't hire enough people or slot them in to cover all departments but I only know my department and have to cover mine or did at the time. I had one ass hat ask me about Playstations and a game that was coming out for the playstaion, I worked with Pc's and Mac software not playstations and he almost wanted to hit me after he went over and found his game in the rack. Jackass.
I ran the "service centre" (read : Repairs , refunds and complaints) of the local franchise of major national electronics / computer retailer.
A good third of my day was dealing with customers that
1) Had been sent to me because the sales drone had no clue what they were asking for or wanted.
2) Needed a refund or credit authorised because the sales drone had told a customer that the product in question did something that it most definitely did not do.
3) Were too damned lazy to actually go and find a sales drone (granted that was something of a chore at times) to process their sale.
4) Were complaining about a repair that was taking an undue amount of time because I was too busy dealing with 1,2 and 3 to be able to sit down long enough to fit the parts.
FWIW - the base wage in this outfit is between 15 and 17 per hour for all staff - technical , sales and admin. Only the sales staff got commission and they were the most useless bunch of slackers I've ever encountered, including when I worked for the government.
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For some reason reading the DUmmie posts reminded me of one of those reality show with cops that I watched several days back. The cop pulled over a woman for speeding. He was about to give her a ticket when the following conversation took place...
Woman: I didn't think y'all gave tickets to pretty girls.
Cop: You what?
Woman: I didn't think y'all gave tickets to pretty girls.
Copy: You didn't think we gave tickets to pretty girls? Well, you're right. Here is your ticket.
Now I wonder what her DU name is.
That episode makes me laugh every time they air it.
I've never had a sales associate or anyone in customer service treat me the way the DUmmies have described. Probably because I don't go in there calling them capitalist pigs and demanding they turn of Faux News.
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I cut my teeth in a restaurant..many years ago...private owner but a large restaurant.
He told me,"The customer is not always right but the RIGHT customer is never wrong"
Think about it
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You ever go shopping in Barneys et all in NYC you will see this happens pretty much all the time. The ONLY time I want a sales clerk (and let's be serious here, these ladies are either working on commission or making very little) to assist me is when I am in the shoe department. Other than that, leave me the hell alone.
That all said, I think this extends well beyond the day of extremely poor customer service -- people are just generally entitlement minded nasty. Gone are the days of being nice to people for the sake of being nice.
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I cut my teeth in a restaurant..many years ago...private owner but a large restaurant.
He told me,"The customer is not always right but the RIGHT customer is never wrong"
Think about it
You take a huge risk guessing who you think that right person is. Some customers may come in, and they themselves may come across as a one time customer, not exactly wealthy however they may be extremely well connected.
I think customer service is a lost art, and if I go to a restaurant where the food is just mediocre, but the customer service is outstanding I can tell you for certain I am coming back. On the flip side -- great food, horrible service staff? see ya, life is too damn short.
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:lmao:
DUmmies worried about customer service. This from the site that brought you walldud and his subliminal propaganda, and the other DUmmie with the tea room "bug infestation."
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:lmao:
DUmmies worried about customer service. This from the site that brought you walldud and his subliminal propaganda, and the other DUmmie with the tea room "bug infestation."
Bug infestion in a tea room, I am not the best house keeper but I have no bugs in my home except for a spider in the shower thing. [29]
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Bug infestion in a tea room, I am not the best house keeper but I have no bugs in my home except for a spider in the shower thing. [29]
Not . . . going . . . to . . . comment . . . :banghead:
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I'll comment, BSS. You're not living with Frank, are you, Vesta? :lmao:
Gone are the days of being nice to people for the sake of being nice.
Please don't say that! We can do our part at least, to make sure those days aren't dead.
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I'll comment, BSS. You're not living with Frank, are you, Vesta? :lmao:
Please don't say that! We can do our part at least, to make sure those days aren't dead.
I'll relate an occurrance that happened maybe two months ago, at the Mobil/Dunkin' Donuts near the apartment. I was going in, and a man held the door open for me (hey, I knew it was just common courtesy). I said, "Thank you very kindly, sir." He stopped, and said, "Are you from the South?" I said, "No, but I lived in West Texas for two years." He went on to say, "I could have sworn that you were from the South, with what you said." I replied, "I say that a lot. It's very civilized. I try to do my part to bring that here."
No, no cop jumped out of the donuts (the only bushes around the place are in the back, away from the cars). Maybe it made an impression on one person, and they "paid it forward." It probably didn't, but that doesn't stop me from trying.
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With all that primitive whining, it reminded me of this thread. (http://www.conservativecave.com/index.php?topic=14786.0)
Willy S.
Shawnee Mission, KS
1 star rating10/03/2008
So I decide to check out this shop because I heard it had the most extensive collection of velvet Elvis and poker-playing dog paintings in the bay area. As I came in the door I almost tripped over what I thought was some wino transient catching a few Zs on the floor. Suddenly he stirs and rolls over and I notice a name tag with "Tom" scrawled on it in yellow highlighter and I realize he works there. There was a large dark stain spreading from the crotch of his pants and a smell hit me reminiscent of fine bus station restrooms, but being a liberal kind of guy I blow it off figuring, you know, different strokes for different folks and all that. Besides, I really wanted that full length portrait of The King in his white sequined jumpsuit.
I browsed around a bit, past the cheap Japanese paper lanterns and genuine Haitian phallus carvings and Hillary Clinton nutcrackers and all the while "Tom" is staring at me with his red, rheumy, ratlike eyes. Then he slurs, "Are you gunna buy sumthin'?" I reply yes, but told him I was looking for something special. "Cummere", he croaks, and motions me over to the counter. He rummages around for a while and finally produces a cigar box, looks around furtively, and says, "This is a gook ear I took in Nam when I wuz in the Green Beret SEALS." He opens the box to reveal what is quite obviously a dried trumpet mushroom. When I observe that what he has is indeed a piece of vegetable matter and not a human anatomical feature, he gets all indignant and starts sputtering and mumbling something about "doing to me what he did to John Warner", and that he's buddies with all the local cops and ex-special forces guys and knows a "freeper" when he sees one, whatever that is.
About that time I notice that his crotch stain has grown even larger and the Eau de Toilet smell has intensified, so I figure maybe it's time to take my leave. I tell him I appreciate his help but perhaps I'll look at a couple more stores first. He starts grunting and I thought he was about to say something else but he ends up just vomiting into a plastic Ming vase replica, adding an entirely new dimension of smell to the shop. As I pass the counter I notice his computer is logged on to some website named democratic-something-or-other. I look back over my shoulder as I walk out and he's typing furiously on the computer, pausing only once to glare at me again with those red, crusty eyes.
If you're ever in Tiburon looking for some fine art, I'd recommend skipping this place and picking up a nice paint-by-numbers set at the local Wal-Mart. They even have them on black velvet, too.
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I'm sure the DUmmie's oral apertures had nothing to do with some of the responses they got. They probably got upset about something stupid, or demanded something, and unfortunately for them, came across a store associate who knows how to handle boorish "customers".
I suspect you are probably right, most likey this size "12" was asking to try on size 2's and demanding that she is not overweight a la Al Bundy.
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I suspect you are probably right, most likey this size "12" was asking to try on size 2's and demanding that she is not overweight a la Al Bundy.
:lmao:
If you have fat hanging over the sides of your shoes, they is no denying you're FAT.
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:lmao:
If you have fat hanging over the sides of your shoes, they is no denying you're FAT.
Shopping in Spencer's, I saw a red spot on my chest, I hit the floor. Clerk playing with a Lazar, I though it was a hold up. [27]
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Bit of it on both sides. Memo to customers--you're in Kohl's, not Neiman Marcus. Conversely, employees, if you don't know the answer to a reasonable question, find a fellow employee who DOES, and learn the answer for the next time you're asked.
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You ever go shopping in Barneys et all in NYC you will see this happens pretty much all the time. The ONLY time I want a sales clerk (and let's be serious here, these ladies are either working on commission or making very little) to assist me is when I am in the shoe department. Other than that, leave me the hell alone.
That all said, I think this extends well beyond the day of extremely poor customer service -- people are just generally entitlement minded nasty. Gone are the days of being nice to people for the sake of being nice.
Try working the cosmetic counter. Air permeated with a nauseating mixture of dozens of perfumes at once and bitches expecting miracles. And that's just the sales staff! These women are territorial! If you're the Estee Lauder associate and sell a Clinique blush while the Clinique associate is there better get ready for a cat fight.
Cindie
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Shopping in Spencer's, I saw a red spot on my chest, I hit the floor. Clerk playing with a Lazar, I though it was a hold up. [27]
What's a lazar?
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What's a lazar?
Wasn't that the name of the butcher in Fiddler on the Roof? Seems inappropriate for a clerk to be playing with one in the store :p
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Why would a clerk be playing with diamonds (http://lazardiamonds.net/contact.asp) ?
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Lazar...you know, that thing Dr. Evil wanted attached to the heads of the sharks.
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pipi_k (1000+ posts) Sun Oct-02-11 05:50 PM
Response to Original message
5. I was in a snooty women's clothing store with a friend one time...
We were just looking around...a salesgirl (she gets called a girl because she was such a shit) walked over to us, looked us up and down, pointed to a set of stairs, and said, "The bargain basement is that way".
Wow.
Do you think this story is true or just a bouncy inspired by the Julia Roberts movie Pretty Woman?
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Do you think this story is true or just a bouncy inspired by the Julia Roberts movie Pretty Woman?
Bouncy.
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Do you think this story is true or just a bouncy inspired by the Julia Roberts movie Pretty Woman?
A tiny portion of DUmp tales have some small element of truth in them.
The overwhelming majority are simple-minded, poorly written, total fabrications.
None are true.