The Conservative Cave

The Bar => Pictures & Photoshops => Topic started by: ColonialMarine0431 on December 01, 2010, 04:01:42 PM

Title: Tech Support
Post by: ColonialMarine0431 on December 01, 2010, 04:01:42 PM
Ain't it the truth. Last 2 times I called HP tech support I got someone in India. Their engrish was so bad I hung up both times. If I knew HP used Indians for tech support I would have gotten a Dell instead.

(http://i3.photobucket.com/albums/y53/ColonialMarine/139931.gif)
Title: Re: Tech Support
Post by: thundley4 on December 01, 2010, 04:14:34 PM
Quote from: ColonialMarine0431 on December 01, 2010, 04:01:42 PM
Ain't it the truth. Last 2 times I called HP tech support I got someone in India. Their engrish was so bad I hung up both times. If I knew HP used Indians for tech support I would have gotten a Dell instead.

(http://i3.photobucket.com/albums/y53/ColonialMarine/139931.gif)

Dell offshored some of their tech support also.  I had a friend laid off from there a couple of years ago.
Title: Re: Tech Support
Post by: Odin's Hand on December 01, 2010, 04:15:56 PM
Quote from: thundley4 on December 01, 2010, 04:14:34 PM
Dell offshored some of their tech support also.  I had a friend laid off from there a couple of years ago.

Yep, that's all I dealt with when I had to get a new hard drive sent to replace my old one (manufacturers' defect) in the old tower I had.
Title: Re: Tech Support
Post by: Eupher on December 01, 2010, 04:16:02 PM
Adobe does the same stuff. I don't know of ANY electronics manufacturing company that doesn't farm off their tech support to India.
Title: Re: Tech Support
Post by: Chris_ on December 01, 2010, 04:18:02 PM
Dell still has tech support here, but they do a lot of hiring and firing.  Last I heard, they had a contract with the DOD.  I guess if you want someone that speaks English, you have to pay extra for it.
Title: Re: Tech Support
Post by: longview on December 08, 2010, 08:43:45 PM
Per an old friend who trains some tech support group in India (he's from Michigan), the contract companies promise their employees will be fluent.  Therefore, when I call and get someone I can't understand I ask for a manager.  Can't understand them?  I ask for their supervisor.  And so on.

One company I dealt with had their employees choose "American" sounding names from a list.  I call, a young woman answers "Helloo, my name is Chuck.  How can I help you?"  Me "Really?  Your mother named you Charles?"  Her "Noooo.  My name is Chuck."  "Spell it."  "C-h-u-c-k."  Other than her name being Chuck, she could answer my question, but my corporate people did tell the IT contractors they might want to make a Boy list and a Girl list of names.

We ran into ones named MaryAnn (after the Hindi goddess of apple pie, I'm thinking), Robert... yeah, right.
Title: Re: Tech Support
Post by: rich_t on December 09, 2010, 05:35:03 AM
It's all Bush's fault.  Just ask a liberal, they'll tell ya all about it.
Title: Re: Tech Support
Post by: littlelamb on December 10, 2010, 09:38:10 PM
Reminds me of the comercial where the guy answers the phone saying his name is Peggy
Title: Re: Tech Support
Post by: RightCoast on December 10, 2010, 09:53:17 PM
Typically you can ask to be transfered to US based call centers.