The Conservative Cave
Current Events => The DUmpster => Topic started by: franksolich on September 11, 2009, 06:56:58 AM
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http://www.democraticunderground.com/discuss/duboard.php?az=view_all&address=353x2524
Oh my.
kickysnana (1000+ posts) Fri Mar-13-09 09:27 PM
Original message
Do not buy a tracfone. Things have changed for the worst.
I have been a loyal tracfone user since 2002. I bought one for my parents and daughter-in-law. This week I went online to change my credit card that keeps my lifeline going when I don't buy airtime ($4.99 a month). It would not let me change the credit card information at all.
I called Customer Service who told me that I had just voluntarily disenrolled from lifeline (I did not select anything only looked for the place to input the credit card info). I was shuffled around and hung up on. In all I was on the phone last Friday (6th) for 2 1/2 hours and they told me that I had voluntarily disinrolled (I did not), my phone was no longer supported (web site says it is), they could do nothing, I could not speak to a supervisor.
Finally a "floor supervisor" came on and said he was going to escalate it to corporate as they could do nothing there and I would hear from someone within 48 hours. I heard nothing. I found another number online but it sounded like now it is routed back to the same people who Wednesday told me that there is a "cooling off" period when you change something that is up to 5 days and to wait another couple days. Which would be today. Nothing has changed. Emailing did nothing other than they changed my password for me.
Googling this week shows me this is the rule rather than the exception. 2 out of 3 times transactions do not go through and they are not honoring their "double minutes for life" program past 2 years.
By the way, franksolich got a cellular telephone last week, but it still sits in the box, unopened, as I'm not exactly sure what a deaf person's supposed to do with a telephone. The box is on the table in the dining room, and when any of the cats lay there to catch the afternoon sun, they stare at the box with unmitigated malice.
old mark (1000+ posts) Thu Sep-10-09 09:03 AM
Response to Original message
1. We used Tracphone and changed to Net10....they have been great for us.
all prepaid, very simple, cheap, no commitments. We have let one of our phones lapse for months, just re-activated it online at no extra charge. We got it initially from Walmart, now get it online. They even sell good phones, more features than I will ever use.
Paper Roses (46 posts) Thu Sep-10-09 06:49 PM
Response to Original message
2. Funny you should mention tracfone. Just yesterday, I spent the better part of 2 hours on the phone with them. 3 Calls to straighten out my account-they never took off my old phone and added my new phone. My last transaction in July was to change phones and buy 60 minutes. Sounds simple. Got my minutes then on the new phone but now they were going to expire so I went to my account. No new phone, could not do anything so I called them. First person kept telling me her computer was frozen-OK, that happens. She then had me repeat my info 3 times before telling me she changed my account. Nothing changed.
Called back. No record of my call, had to go through it all again. Bought the minutes from Customer Service person. OK, checked phone in 15 minutes as told for credited minutes-nothing. 4 hours later, still no minutes, called back. Had to go through a horrendous procedure of entering about 20 digit code numbers--in 2 fields. OK but then SC person said there was an error, could we do it again. This started at 8:30 in the AM, by 4:30 I finally had the credited minutes. Next renewal time, I thing I'll check for a new prepaid carrier. It was so frustrating. Don't they train these people? I bet the account was not fixed and new phone added.
They had my CC# and immediately charged my minutes, how come the long delay in adding them? No confirmation number. Did they hope I would not notice that I had not received the credited time? I have to wonder. I say that because if I let the time expire, I'd lose the 168 minutes I still had available from prior minute purchases.
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http://www.democraticunderground.com/discuss/duboard.php?az=view_all&address=353x2524
Oh my.
By the way, franksolich got a cellular telephone last week, but it still sits in the box, unopened, as I'm not exactly sure what a deaf person's supposed to do with a telephone. The box is on the table in the dining room, and when any of the cats lay there to catch the afternoon sun, they stare at the box with unmitigated malice.
Here's what you do. Place the phone on top of one shoulder, either one will do. Now raise that shoulder several inches above the other and lean head to that side trapping the phone between shoulder and head.....spend the day in that postion.... now you will look like what passes for a 'normal' human being these days.
Homo-erectus my ass.....it's now ...homo-hunchbackdephonecuss
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People who get Tracfones, for the most part, are drug dealers, terrorists, and people with f'ed up credit.
...just sayin'. I know there are exceptions, but that's normally the way it is.
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People who get Tracfones, for the most part, are drug dealers, terrorists, and people with f'ed up credit.
...just sayin'. I know there are exceptions, but that's normally the way it is.
My wife and I have them; we don't use them enough to want to have to deal with a monthly contract. Two exceptions to your little rule, Kev.
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You could use it to get online but navigating CC from a cell phone is nearly impossible. Its not worth the hassle to use a phone for online.
BTW- if they live in a major city they might get MetroPCS pretty darn cheap. BoostMobile will work in most places too. Neither one has "minutes" either. (Unless your out of the PCS areas for MetroPCS, its still a small company really)