The Conservative Cave
Current Events => The DUmpster => Topic started by: CC27 on September 23, 2026, 11:07:03 AM
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gab13by13 (33,867 posts)
I Just Had A Talk With A Nice Canadian Lady
couldn't find a part# for an O-ring for my water filter, so I called the company, which is Canadian, for help.
I got a nice lady on the phone and she asked where I was calling from and I said Pennsylvania. She says, Oh, the states. I quickly say, I didn't vote for Trump. She laughs and told me I wouldn't believe how many Americans apologized to her about Trump. I told her to add me to the list, she says, not necessary, I say yes it is, it makes me feel better. She says hopefully it will be over soon, November, right? I say to her that if we don't win this election it will be over. She says I will be watching with good vibes. I talked to her 10 more minutes about the good times I had in Canada, we agreed that the people in Montreal were a bit gruff.
Oh yeah, I say, about my O-ring. She gave me the part# and a US company to order it from, it's on the way. Dammit, Canadians are nice people.
https://democraticunderground.com/100221520233
This never ****ing happened. Customer services reps do not engage in politics
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Those DU'ers are doing to many mushrooms! :thatsright: :mental: :loser:
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This never ****ing happened. Customer services reps do not engage in politics
Unless we missed one or several, I'm waiting for a taxicab or Uber/Lyft politics bouncy. Hell, even a DoorDash or UberEats bouncy would suffice.
Come on DUmmies, be creative!
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Unless we missed one or several, I'm waiting for a taxicab or Uber/Lyft politics bouncy. Hell, even a DoorDash or UberEats bouncy would suffice.
Come on DUmmies, be creative!
Maybe about DoorDash or UberEats having a surcharge for Canadian bacon? :rimshot: :-)
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And then a technician leapt out from the phone's earpiece!
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Of all the things that never happened, this never happened nearly the most...
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I've had a few call center jobs, high on the list of things you DON'T do is engage in political talk. If the customer says something, just give a noncommittal response and move on to the job, or ignore it completely. Bosses can be listening at any time, customers can turn things around on you in a heartbeat and get you written up and it ain't worth it. So yeah, I call baloney sauce.
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I've had a few call center jobs, high on the list of things you DON'T do is engage in political talk. If the customer says something, just give a noncommittal response and move on to the job, or ignore it completely. Bosses can be listening at any time, customers can turn things around on you in a heartbeat and get you written up and it ain't worth it. So yeah, I call baloney sauce.
1. Call center calls are pretty much ALWAYS recorded and retained at least for however many years might be relevant in potential lawsuits' statutes of limitations. Many workers have time-to-resolution or number of calls quotas they must meet. So, yeah, a call center worker is not going to deviate from their script and job's purpose to burn time chatting about another country's politics.
2. I do not mean this in any demeaning way, but standard customer-facing/hearing interaction is all but literally scripted. That smiling Walmart greeter might, IRL, hate you or all customers, but they will still smile and greet you politely.
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Cool story bro. ::)
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And then a cop leapt out of my faucet..
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I had a conversation with a nice German lady, unfortunately I didn't understand a word she said! :thatsright: :rimshot: :-)
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1. Call center calls are pretty much ALWAYS recorded and retained at least for however many years might be relevant in potential lawsuits' statutes of limitations. Many workers have time-to-resolution or number of calls quotas they must meet. So, yeah, a call center worker is not going to deviate from their script and job's purpose to burn time chatting about another country's politics.
2. I do not mean this in any demeaning way, but standard customer-facing/hearing interaction is all but literally scripted. That smiling Walmart greeter might, IRL, hate you or all customers, but they will still smile and greet you politely.
This is generally true but people who work at call centers are human beings. If you demonstrate some empathy then you can often get them on your side. I would never discuss politics with a CSR because there's a 50/50 chance you'll offend them but if you use their first name and ask them how their day is going then many CSRs will engage in some innocuous conversation.
Example: I used to fly a lot with United for work. For various reasons I'd need to change my flight and want to avoid the flight change fee. They would generally "read the script" and say they had no discretion in the matter but I knew that wasn't the case. What I would do is just call several times knowing that I would get a different CSR every time. Sometimes it would take several calls but eventually I could usually find a CSR who liked my empathy for them enough and would waive the fee.
CSRs are trained to be robots but if you acknowledge that they are people then you can get much better results.
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This is generally true but people who work at call centers are human beings. If you demonstrate some empathy then you can often get them on your side. I would never discuss politics with a CSR because there's a 50/50 chance you'll offend them but if you use their first name and ask them how their day is going then many CSRs will engage in some innocuous conversation.
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CSRs are trained to be robots but if you acknowledge that they are people then you can get much better results.
Treating people like people instead of like servants or sub-humans usually has great "consequences". At restaurants, our habit is to be very polite and if we can, address and thank the server by name; there are some we ask for when we come again. At stores, I often thank the clerk by name. These aren't amazing habits, just "minor" courtesies we'd like to see become more common.