The Conservative Cave

The Help Desk => Computer Related Discussions & Questions => Topic started by: Mike B the Cajun on September 19, 2013, 10:45:28 AM

Title: HELP!! Toshiba Satelite L755
Post by: Mike B the Cajun on September 19, 2013, 10:45:28 AM

Sister-in-law's laptop threw a hissy-fit and will not boot. It turns on, then black screen with a cursor in upper left corner.

Tried recycling power, same result.

Removed battery, recycled power, same result.

Inserted w7 disc, cycled power, got "Press any key to boot from CD or DVD"; pressed key (a lot of them, actually), no response.

Suggestions, solutions, whatever (as long as it doesn't involve weapons, ammunition, or the discharge thereof into the damn machine) ??

Thanks in advance.

Title: Re: HELP!! Toshiba Satelite L755
Post by: ExGeeEye on September 19, 2013, 10:53:36 AM

Sounds like your HD isn't spinning up.  Could be it's gone bad or just a connector bumped or worked loose.  Has the machine been dropped?

Title: Re: HELP!! Toshiba Satelite L755
Post by: Mike B the Cajun on September 19, 2013, 11:05:37 AM

Probably. SIL doesn't remember dropping it, tho. (One of the first questions I asked)

Title: Re: HELP!! Toshiba Satelite L755
Post by: Chris_ on September 19, 2013, 11:07:50 AM

Check the BIOS or boot menu (F1 and F12) to see if the hard drive is showing up.  If it is and you have the option to run a diagnostic test on it from the BIOS menu, do so.

If the HD tests okay, your OS may be corrupted.  There is usually a recovery partition on new computers (F11).  You want to do a Quick Restore to reinstall the operating system files if the drive tests okay.

If you don't have the system/restore disks for the computer, they're usually available from the manufacturer for a small fee (sometimes they're free).

Title: Re: HELP!! Toshiba Satelite L755
Post by: biersmythe on September 19, 2013, 11:11:54 AM

Try hitting the F2 key at boot to get into the BIOS...google said it was f2 anyway it may be DEL or F12 try F2 first. once on look for the section that lists the hard drives. If one isn't listed then that IS the problem like ExGeeEye said. If you cant get into the BIOS

Title: Re: HELP!! Toshiba Satelite L755
Post by: biersmythe on September 19, 2013, 11:12:28 AM

yea what Chris_ said...lol

Title: Re: HELP!! Toshiba Satelite L755
Post by: Mike B the Cajun on September 19, 2013, 11:24:53 AM

Got into the bios, HD shows up, no provision to test it.

Title: Re: HELP!! Toshiba Satelite L755
Post by: biersmythe on September 19, 2013, 11:36:33 AM

Quote from: Chris_ on September 19, 2013, 11:07:50 AM

Check the BIOS or boot menu (F1 and F12) to see if the hard drive is showing up.  If it is and you have the option to run a diagnostic test on it from the BIOS menu, do so.

If the HD tests okay, your OS may be corrupted.  There is usually a recovery partition on new computers (F11).  You want to do a Quick Restore to reinstall the operating system files if the drive tests okay.

If you don't have the system/restore disks for the computer, they're usually available from the manufacturer for a small fee (sometimes they're free).

Sounds like your OS is gone to me. see if what chris_ mentioned is there. If there is no recovery partition you will need the factory recovery disk or a OS disk for the install.

Title: Re: HELP!! Toshiba Satelite L755
Post by: Mike B the Cajun on September 19, 2013, 11:58:36 AM

thanks. I have a W7Pro 32bit disc i'll try.

Title: Re: HELP!! Toshiba Satelite L755
Post by: Mike B the Cajun on September 19, 2013, 03:07:39 PM

Success!!  It was the OS, installing W7Pro as we type.

Thanks, guys, saved SIL a bunch of money she doesn't have.

Title: Re: HELP!! Toshiba Satelite L755
Post by: biersmythe on September 19, 2013, 05:40:10 PM

Well I cant take credit for much of anything but if anything i said helped then your welcome....anytime.