You noticed that, she didn't talk about that nice, respectful associate in the deli!!
Retail deli can be a tough job. They work very hard.
I know first hand. I was "third in charge" whatever that means after only nine months at a grocery store chain in Illinois while I was between car dealership jobs. I needed a steady pay check in the winter months to pay my rent. Some found it funny to see me working there, but they were working 60 hours a week for 100% commission and I knew they were not making any commission...keep laughing, lol
The store director tried to make the me the deli manager after six months, we had an increase in sales, CSI, etc...the UFCW blocked it. It would of been a set schedule, quicker health benefits, and about $8 more an hour, for doing the same work I was already doing...My deli manager could not make a simple sign without misspelling words like "New York"... I simply did not have enough seniority for my hard work to pay off. I hate unions.
They had new contract language that was to make seniority a secondary requirment allowing "what was best for the store" to trump....the store director, his DM, just could not get it done...so I left and took a job running a resturant, in which I learned even more and made more money.
If you are non union now, unions are not usually a good thing to sign up for. Take my word for it. (for the lurking DUmmies)
I have held elected union offices with four different locals, two were out of Chicago and one shared an office with ACORN.