yes.... I need HELP!!!
I'm thinkin' I need a tablet, and if I do, then I need opinions on which one to do what I need it to do.
Ok... first let me tell y'all what the problem is...then the best way to fix and with what.
Several of the companies I do work for, send out emails to a group of agents, first one who snags it, gets it. The rest are SOL. Some will send to me directly, and if I don't accept within a certain time frame - an hour to four hours, sometimes more - the order is then sent to others. Most of the time, I get the ones that I have an hour or more to accept. Occasionally they come in the middle of the night or before dawn, I may/may not get those.
My biggest problem is one particular company. I WANT those orders!!! I can have it drop into my email, I immediately click over to get it, and it's either already gone -
how do they get them so quick? - or I'm allowed in to key in one of those goofy skewed letter/number codes, and by the time I get it in, the order is gone.
Last week, in 2 days, I missed over 20 orders from this company. I have already missed 3 today. About the only time I am getting them is if they are out of town, or if the other person's (s') queue fills up. (we can only have 10 open orders)
I have internet service through Knology, which is cable. My computer is networked from the room next to this one. My PC is a Compaq with an AMD Anthion, 500GB hard drive. windows 7. I have no idea what all that means except it works.
I have a smart phone that's a 4G Droid Razr and I get my email forwarded to it. If I sit with it, and constantly renew my email, I can sometimes get the order first. Email is only retrieved every 15 minutes otherwise. These reports are gone in SECONDS!
Auto accept is risky. Some companies flat out forbid them. Don't know if this one does, but I don't know how it would work, because of the "code" thing that has to be keyed in so it's accepted.
When I'm working on a report, I usually don't have time to keep clicking back and forth between my report and my email. Plus I forget to look at the top of my screen to the tabs to see if one has dropped in.
These reports can drop in any time between 7am and 8pm....sitting and clicking on my email or watching my email on my PC all day, when I'm not doing a report, means I'm not doing anything else either. And it's giving me a lot of stress, especially when I miss one. I have top tier rating with them, but the orders still all go out to everyone above a certain level. I know there is at least 2 other agents grabbing them.
If I get a tablet, would it help to get them quicker? What kind should I get? Do I have to pay for internet service separately with them? or do they work off my house line (or anywhere else) that is wi-fi'd?
Is there any other way to get these emails quicker? There does seem to be some delay getting them through my PC, as I can refresh my phone and there may be an email that hasn't hit my PC yet.
I do work for several other companies, but this is one of the ones that pays weekly as opposed to 30-45 days, their reports are easier than several others which means I get them done a lot quicker, and I'm losing at a bare minimum, over $500/week, just from them.
Please remember, when giving advice... I am technically challenged. If you are telling me something to do to my phone or PC.... I will not be offended if you talk to me like I'm in kindergarten. Anyone older, probably knows more than I do.