But couldn't they at least give the tube to the patient? What about the high charges for a band-aid or for a couple of aspirin?
Oh, yes...they should definitely give the tube to the patient! My guess (and it's just a guess) is that this wasn't an actual tube, it was a little packet of Neosporin, kind of like a ketchup packet...tear it open, use it once, toss it.
As for the high charges, every item is 1)received 2)stocked in Central Stores 3) ordered by separate departments - like Surgery 4) stocked in Surgery 5) recorded on the patient's record 6) charged to the patient 7) reordered for the department 8)reordered for Central...etc.
In our hospital, we've introduced little handheld scanners - somewhat like an inventory scanner. These required 1)a wireless network 2) the scanners 3) the chargers 4) education -and repeat education and repeat education 5) frequent repair. The nurses use these expensive little devices to scan their own badge, the patient's wristband, and the medication (or whatever item is being used), both to make sure charges are correct and to make sure the patient is receiving the correct dosage of the correct medication - and that dosage is correctly logged in his chart. Obviously, it's already costing a ton of money to provide ANYTHING!
Now, add to that expense the locked cabinets in which most charged items are kept - to reduce theft. These are all computer based, nurses must log in and scan every item they remove. Pharmacy and Central Stores inventory every cabinet in every department at minimum daily, and restock all needed items. And, of course, more expense is added at every level from device purchase to device installation to training to personnel.
Now, add the fact that some items must be refrigerated...and purchase, install, educate, stock, maintain locked refrigeration units in every department.
The expenses are massive...and all that is added to every patient bill.
If it makes you feel any better, by the time this all hits the bottom line, a healthcare facility that clears 6% in a year is doing fantastic. This year, every one I know of is in the red. Salaries are frozen, overtime pay is frowned upon, agency nurses are not hired unless we're desperate, and nurses are being applauded for finding ways to save $5 on anything.