O.k., without a doubt in my mind, the guy calling Verizon could easily go burn down the entire Verizon office, and still get off on the charges. Heck, If I was a lawyer, I would take that case in a heartbeat. I wanted to hurt someone just listening to the conversation. If this guy is the supervisor, then how ignorant were the people that he talked to BEFORE the supervisor? I had a headache after the call, can you imagine how the guy calling felt?