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Author Topic: Firefox browser question.  (Read 3370 times)

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Offline JLO

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Firefox browser question.
« on: September 02, 2010, 10:24:12 PM »
You know when the browser Firefox logs on to a web site and then it asks you - do you want to save this as log-in info?  Well, somehow I goofed and now cannot log into my www.dishnetwork.com account anymore.  The folks I talked to at DishNetwork were friendly and helpful, but there was no resolution.

So, I thought I'd use a different browser - downloaded Opera - same thing.

They don't recognize my email nor password and I get this error:

"Changing the Account Holder on a DISH account is not permitted. If you've made a legal name change, and have documentation, please call 1-888-884-2741."

I've tried setting up a new account, with different info, but they recognize my computer.  I have searched endlessly how to get a Firefox fix with no luck

Of course DishNetwork's customer service is not in the US, and cannot figure it out.  Any ideas?

 :banghead:

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Offline JLO

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Re: Firefox browser question.
« Reply #1 on: September 02, 2010, 11:51:12 PM »
PS - when I go to the wbesite, it says "welcome" and my name
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Offline LC EFA

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Re: Firefox browser question.
« Reply #2 on: September 03, 2010, 04:09:04 AM »
Have you tried clearing the browser cache - Click Tools -> Clear Recent History and make sure everything is selected and set the time range to everything.

Bear in mind that this should clear ALL saved passwords / history / etc.
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Offline JLO

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Re: Firefox browser question.
« Reply #3 on: September 03, 2010, 09:17:22 PM »
Quote from: LC EFA on September 03, 2010, 04:09:04 AM
Have you tried clearing the browser cache - Click Tools -> Clear Recent History and make sure everything is selected and set the time range to everything.

Bear in mind that this should clear ALL saved passwords / history / etc.


Thanks, yes I just did it again and it still recognizes my computer and says Hello, JLO, yet my login-name is showing as incorrect.  So I clicked to have Firefox always log me in with my correct info - and nope, it still won't allow me to log in.   :banghead:
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Offline Chris_

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Re: Firefox browser question.
« Reply #4 on: September 04, 2010, 12:42:57 AM »
Clear your cookies.  

You will be required to log in with your user name and password.  Just click "remember" again when that little thingy drops down.

Cookies & cache are different, right?  I sound so old, my gosh.  I use Firefox and have had this happen numerous times.  Clearing my cookies always does the job.
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Offline JLO

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Re: Firefox browser question.
« Reply #5 on: September 04, 2010, 07:07:15 PM »
Quote from: Evil_Conservative on September 04, 2010, 12:42:57 AM
Clear your cookies.  

You will be required to log in with your user name and password.  Just click "remember" again when that little thingy drops down.

Cookies & cache are different, right?  I sound so old, my gosh.  I use Firefox and have had this happen numerous times.  Clearing my cookies always does the job.

Thanks for the suggestion - I tried clearing out every thing and blocking everything and I still get

"Error Please complete/correct the highlighted information and resubmit. "

Guess I'll just have to call to be able to use a few movie coupons.   :cheersmate:
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Offline rich_t

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Re: Firefox browser question.
« Reply #6 on: September 04, 2010, 08:42:30 PM »
Clear your cache and your cookies.  Then reboot your PC.

I had a similair issue with IE a while back and that seemed to help.

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Offline JLO

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Re: Firefox browser question.
« Reply #7 on: September 05, 2010, 09:01:24 PM »
Quote from: LC EFA on September 03, 2010, 04:09:04 AM
Have you tried clearing the browser cache - Click Tools -> Clear Recent History and make sure everything is selected and set the time range to everything.

Bear in mind that this should clear ALL saved passwords / history / etc.


Heh, remind me not to do that one again.  NOBODY knew me  :thatsright:    I barely found my way back here  :-)

I finally just did a system restore to last week, so I am least back to normal.  Uffda! 
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Offline Thor

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Re: Firefox browser question.
« Reply #8 on: September 06, 2010, 01:47:26 PM »
There ARE options to NOT clear saved passwords and some other login stuff.
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Offline thundley4

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Re: Firefox browser question.
« Reply #9 on: September 06, 2010, 02:01:18 PM »
Quote from: Thor on September 06, 2010, 01:47:26 PM
There ARE options to NOT clear saved passwords and some other login stuff.

I have my browsers set up to delete the cache and cookies every time I close the browser, but not log in info and passwords, and I make exceptions for the cookies from sites that require logging in.
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Offline Thor

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Re: Firefox browser question.
« Reply #10 on: September 06, 2010, 10:32:10 PM »
Quote from: thundley4 on September 06, 2010, 02:01:18 PM
I have my browsers set up to delete the cache and cookies every time I close the browser, but not log in info and passwords, and I make exceptions for the cookies from sites that require logging in.

I used to until I switched to W7. I just forgot to do all that. FF is good about saving login/ password info
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"The state must declare the child to be the most precious treasure of the people. As long as the government is perceived as working for the benefit of the children, the people will happily endure almost any curtailment of liberty and almost any deprivation."- IBID

I AM your General Ne'er Do Well, Troublemaker & All Around Meanie!!

"Congress has not unlimited powers to provide for the general welfare, but only those specifically enumerated."-Thomas Jefferson

Offline JLO

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Re: Firefox browser question.
« Reply #11 on: September 06, 2010, 10:44:38 PM »
Quote from: Thor on September 06, 2010, 01:47:26 PM
There ARE options to NOT clear saved passwords and some other login stuff.

Well. that's pretty much what I'm looking for.  Can you please point me to the direction I need to go?  I printed out many FF pages to fix - followed them all - with no luck.

TIA and a :=)
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Offline Thor

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Re: Firefox browser question.
« Reply #12 on: September 07, 2010, 12:32:36 PM »
tools/ clear recent history, uncheck the boxes you don't want cleared. Or, tools/ options/ privacy/ clear recent history or remove individual cookies.
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"The state must declare the child to be the most precious treasure of the people. As long as the government is perceived as working for the benefit of the children, the people will happily endure almost any curtailment of liberty and almost any deprivation."- IBID

I AM your General Ne'er Do Well, Troublemaker & All Around Meanie!!

"Congress has not unlimited powers to provide for the general welfare, but only those specifically enumerated."-Thomas Jefferson
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