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Offline Ralph Wiggum

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Wireless mouse issues
« on: January 23, 2014, 03:07:47 PM »
The current Mrs. Wiggum (no, we aren't married) and I share a laptop.  We have a number of things to sell on Craig's List, so we took pictures a few days ago.  She plugged in the digital camera to one of the USB ports to download the photos.  Now, we can't get either of her wireless mice to work properly.  I tried and tried to fix it, using all the diagnostics on the computer.  I still can't get it resolved.

Help please!!!  :banghead: :banghead: :banghead:
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Offline marv

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Re: Wireless mouse issues
« Reply #1 on: January 23, 2014, 03:56:45 PM »
Diagnostics, error messages, camera, mouse/laptop brands, please.
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Offline Ralph Wiggum

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Re: Wireless mouse issues
« Reply #2 on: January 23, 2014, 04:07:45 PM »
Quote from: marv on January 23, 2014, 03:56:45 PM
Diagnostics, error messages, camera, mouse/laptop brands, please.

Dell laptop, Canon digital camera, Logitech mouse.  Give me a few minutes I'll tell you the version of all this stuff.

Thanks Marv!
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Offline thundley4

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Re: Wireless mouse issues
« Reply #3 on: January 23, 2014, 04:09:11 PM »
And was the mouse receive unplugged when the camera was plugged in?

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Offline Chris_

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Re: Wireless mouse issues
« Reply #4 on: January 23, 2014, 04:16:37 PM »
Are your USB ports set to turn off automatically?  Right-click on each USB hub in the device manager and uncheck that option on the Power Management tab.
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Offline Ralph Wiggum

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Re: Wireless mouse issues
« Reply #5 on: January 23, 2014, 04:16:56 PM »
Quote from: thundley4 on January 23, 2014, 04:09:11 PM
And was the mouse receive unplugged when the camera was plugged in?



The mouse worked fine when we plugged the digital camera in.  Then when we had it removed, the mouse stopped working.  I am so puzzled.
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Offline Ralph Wiggum

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Re: Wireless mouse issues
« Reply #6 on: January 23, 2014, 04:17:37 PM »
Quote from: Chris_ on January 23, 2014, 04:16:37 PM
Are your USB ports set to turn off automatically?  Right-click on each USB hub in the device manager and uncheck that option on the Power Management tab.

Thanks, I'll try that Chris.
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