Any computer gurus?

[soleil]

/HELP!! /a worm/virus has taken over my computer. It is bad. I am typing from my husband's tiny crappy computer, and my fingers don't mesh well with the keyboard.

Anyway, I got a message that my computer was infected,  being hacked, and files were being transferred. I am freaking out. My computer shut itself down, and now it will come on for a second but it says critical error restarting in 1 minute. And that is all it will do. HELP!

[Chris_]

Boot into safe mode and run MalwareBytes.

http://www.conservativecave.com/index.php/topic,45925.0.html

[soleil]

Boot into safe mode and run MalwareBytes.

http://www.conservativecave.com/index.php/topic,45925.0.html

Ok DUmmy here (hahaha/) how do you boot into safe mode? And I am not sure my compyuter will stay on long enough to do this.

Please excuse my typos. My husband's como=puter was made for midgets

[Duke Nukum]

While the computer is coming up, hold the F8 key.  It should offer you a choice to boot into safe mode.

[LC EFA]

Ok DUmmy here (hahaha/) how do you boot into safe mode? And I am not sure my compyuter will stay on long enough to do this.

Used to be that you'd hit F8 a few times immediately after the BIOS splash screen was displayed.

[soleil]

While the computer is coming up, hold the F8 key.  It should offer you a choice to boot into safe mode.

thanks. I am going to try that.

I swear this virus came from a friend request on FB. A weird ass frined request. I kindly told peart jeanna that she had the wrong person that I didn;t know her. She replied back "but we can get to know each other....become friends" nthat is when all hell broke loose on my comp.

[soleil]

I have it in safe mode, but now it is saying I am not connected to the internet and there are no connections.

[Carl]

thanks. I am going to try that.

I swear this virus came from a friend request on FB. A weird ass frined request. I kindly told peart jeanna that she had the wrong person that I didn;t know her. She replied back "but we can get to know each other....become friends" nthat is when all hell broke loose on my comp.

Select the choice of safe mode with networking to have Internet access.
Go slow and if/when it asks about doing a system restore follow that route.

Then get the malwarebytes downloaded and run.

[soleil]

Windows has encountered a critical problem and will restart your computer in 1 minute.  

Guess it is off to the computer doctor. 

[Chris_]

You can't get into safe mode?

[soleil]

You can't get into safe mode?

that was in safe mode

i have turned it off but it keeps restarting itself

[soleil]

i remember seeing it was some worm. can't remember it, but if you said it, it would ring a bell



and call me paranoid, but I have a feeling someone from dU did this. I really do,. After the past couple of days....

[Chris_]

I would download a copy of Hiren's, burn it to a bootable CD, and use it to run Mini Windows XP.  You may be able to run one of the anti-virus programs on the disk to scan your hard drive.

[Texacon]

soliel,

If you can get online go here;

http://www.bleepingcomputer.com/virus-removal/remove-antivirus-system-pro

See if that looks like or sounds like what you have.

There is a file on there called rkill.com that you need to download and run as soon as you get your computer in safe mode.  You can put it on a flash drive and move it over there.  That might have to be run a few times to get it to kill all the processes.

Once you do that you can start running some malware/spyware/virus progs to see if you can get it going.

Good luck.

KC

[soleil]

soliel,

If you can get online go here;

http://www.bleepingcomputer.com/virus-removal/remove-antivirus-system-pro

See if that looks like or sounds like what you have.

There is a file on there called rkill.com that you need to download and run as soon as you get your computer in safe mode.  You can put it on a flash drive and move it over there.  That might have to be run a few times to get it to kill all the processes.

Once you do that you can start running some malware/spyware/virus progs to see if you can get it going.

Good luck.

KC

Thanks, I tried it, but my computer will only stay on for 1 minute during safe mode while networking. I can't get it to work fast enough.'

[Duke Nukum]

Do you have anti-virus software on your computer already?  If you do, you should run that while in safe mode.

[soleil]

What I had just expired. I put if off until today. I bought some today  after the attack, and I can't even download it. It got to a certain point while downloading, and it wouldn't go any further. Then my computer starting turning itself off every minute.

[Duke Nukum]

What I had just expired. I put if off until today. I bought some today  after the attack, and I can't even download it. It got to a certain point while downloading, and it wouldn't go any further. Then my computer starting turning itself off every minute.

If you are up to date on your backups your best bet may be to run the reset disk if your computer came with one.

[LC EFA]

If your computer powers itself off after an minute - it's possible that this is a thermal issue and is a protective mechanism.

Open it up and check that all the fans are turning and heatsinks aren't clogged with dust.
 

[Texacon]

Thanks, I tried it, but my computer will only stay on for 1 minute during safe mode while networking. I can't get it to work fast enough.'

You might not need the networking.  Download the file onto a flash drive then boot your comp into safe mode.  If you get a chance you can run it from the flash drive.

KC

[soleil]

So my computer is basically useless at this point. I brought home a laptop from the office. I have a computer guy who can fix it, but I don't know when he'll get to it. So my question is do any of y'all have experience with the Geek Squad from Best Buy? Would it be better to wait for my dude to fix it or let the geeks have at it? I totally trust my guy. But he is busy. He does computers for several law firms, etc., and I know my personal computer would be at the bottom of his list. However, he wouldn't charge me. Help me out guys!!



Oh, and thanks a lot for trying to help me with my computer. It is too far gone for someone like me to try and fix it though.

[Chris_]

If you don't want to wait for him, ask him for a recommendation.  Maybe he has a friend or co-worker that can help you sooner.

I would not let Best Buy near my computer.

[soleil]

If you don't want to wait for him, ask him for a recommendation.  Maybe he has a friend or co-worker that can help you sooner.

I would not let Best Buy near my computer.

That is what I was thinking. I can wait. Thanks!!

[Thor]

Geek Squad has been known to steal personal data and they are WAY overpriced. When I approached them about my stereo, which I bought brand new from Best Buy, they were essentially clueless. I was underwhelmed, to say the least. (The question was, "did my new stereo require a preamp to make the turntable work?" They didn't have a freaking clue. Turns out that new tuner/amps no longer have a built in phono pre-amp.

[JLO]

So my computer is basically useless at this point. I brought home a laptop from the office. I have a computer guy who can fix it, but I don't know when he'll get to it. So my question is do any of y'all have experience with the Geek Squad from Best Buy? Would it be better to wait for my dude to fix it or let the geeks have at it? I totally trust my guy. But he is busy. He does computers for several law firms, etc., and I know my personal computer would be at the bottom of his list. However, he wouldn't charge me. Help me out guys!!



Oh, and thanks a lot for trying to help me with my computer. It is too far gone for someone like me to try and fix it though.

Ya know what might help?  Google your question/problem - I have found lots of answers that way, where someone else has had the same problem and there are websites that help.  Best wishes.