OK, I don't do Chipotle, so I'm a little slow on the process.
Customer goes through the line and the servers prepare the plate. Burrito, rice, beans, whatever.
What server actually gives the food to the "customer" before being paid?
This ain't passing the smell test....
ETA: Based on the tweets and the other bullshit posted by the criminals who like to steal food and brag about it, not only should that manager be hired back, but she should receive a bonus for being knowledgeable enough about the "customer" to want to protect the company against thievery.
And then there not only needs to be an announcement about all of this, there should also be a statement that anyone attempting a "dine and dash" will be prosecuted to the full extent of the law. And then procedures need to be tightened, based on risk (St. Paul is apparently a risky place to run a fast food joint) to have a customer order what they want, have it paid for, and then proceed building it.